Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.5/5 stars based on 3,643 Reviews
james K.
fort myers, florida
"Very responsive"
alan G.
naples, florida
mr pinkerton P.
naples, florida
"Very over priced. Always trying to sell, and slow service on refunds."
kevin D.
naples, florida
bruce S.
cape coral, florida
edwin K.
naples, florida
margo O.
bonita springs, florida
"Courteous, knowledgeable, clear with explanations"
mr pantry P.
naples, florida
"good service, thank you."
edwin K.
naples, florida
barbara B.
bonita springs, florida
brent C.
naples, florida
"Octavious was very friendly and hard working."
perry G.
naples, florida
"Very caring team,very helpful with explanation of problem."
thomas B.
naples, florida
"You have a very good staff that is a pleasure to deal with."
barbara B.
bonita springs, florida
joseph K.
naples, florida
"the follow up scheduling"
walter J.
fort myers, florida
"Good timely service"
kara C.
fort myers, florida
"Very pleasant and knowledgeable technicians!"
barbara W.
naples, florida
"Tech person showed me where wires were damaged"
elizabeth A.
naples, florida
"The technician was prompt, seemed thorough in his evaluation."
wayne B.
bonita springs, florida
"Good service"
lee H.
ft myers, florida
"The service to my heating, a/c unit went well, as expected."
patti S.
estero, florida
"Very dependable"
tom S.
naples, florida
larry T.
marco island, florida
"Jimmy was exceptionally helpful"
barbara W.
naples, florida
"Service good so far"
stephen C.
sanibel, florida
charmane L.
fort myers, florida
"Prompt service, showed up in promised time-frame. Informative technician."
rose C.
marco island, florida
"They care of our needs and come quickly to service."
steven K.
sanibel, florida
john L.
naples, florida
joseph K.
naples, florida
"The phone call and email reminders for service needs"
lee H.
ft myers, florida
"Jimmy very prompt and installed the device in our unit professionally."
jacob B.
naples, florida
leland J.
fort myers, florida
"already done"
elizabeth A.
naples, florida
"The technicians were courteous & efficient"
peter T.
naples, florida
"The service guys came on time."
mike P.
naples, florida
"Lack of knowledge about the work scope and quote"
mr girts G.
bonita springs, florida
linda W.
naples, florida
clark L.
naples, florida
"Tech was on time and diagnosed the problem. Was a good representative for your company."
betsy A.
naples, florida
"Not honorable."
rhonda H.
fort myers beach, florida
"The Technician who came out was excellent: he was thorough, and a great salesman for you, as well. It was obvious he really knows his stuff, and believes in your products."
rose C.
marco island, florida
"He was very nice and did what had to be done and a very knowledgeable. Jimmy came right on time and fixed what had to be done."
mike P.
naples, florida
"The unit was making a lot of noise and I called on Wed and two service men came out and said that it was ok and did not think there was a problem. On Saturday it died at 2 pm. and I called for service and a man came out at 930 pm and found the problem and fixed it. I was very grateful he came and fixed it."
steven J.
fort myers, florida
"Prompt and courteous service"
leland J.
fort myers, florida
kathryn H.
n ft myers, florida
"have used them for years"
walter J.
ft myers, florida
"Timely & professional service."
roy H.
naples, florida
joe W.
naples, florida
"Very professional"
michael K.
cape coral, florida
cheryl E.
north fort myers, florida
tim S.
ft myers, florida
"Great service. Awesome technicians who work neatly and respectful of your home."
wayne M.
naples, florida
dave B.
fort myers beach, florida
"Fast and efficient did a great job"
lillian P.
rotonda west, florida
jon N.
naples, florida
"The service techs are awesome and John did an excellent job"
richard D.
naples, florida
"Service was good"
brigitta C.
north fort myerss, florida
cindy B.
cape coral, florida
donald W.
fort myers, florida
vannette P.
ft myers, florida
"Considering Ians landing, the service was good."
john D.
estero, florida
"Very knowledgeable and professional"
brett G.
fort myers, florida
"Friendly and easy to work with"
nikki B.
north fort myers, florida
donald W.
ft. myers, florida
"Because they might be lucky enough to have Jimmy as their technician. He is a pleasure to work with. He is a professional and a real asset to Service Experts."
patty H.
fort myers, florida
"Octavius mentioned the advanced age of our water heater, and was able to schedule a new installation the next day."
dick C.
naples, florida
gary P.
cape coral, florida
"Prior to the Tech from Tennessee having to come and find the problem the 2 techs got my air back on but lasted less than 14 hours I was charged $195.00 for that service and as your ad says if I'm not happy with service I'm due a refund and instead you still charged me please refund that money as I'm not financially capable to pay for poor work."
arnold H.
ft myers, florida
"Prompt service to our call"
bert S.
fort myers, florida
"Responsive"
donald W.
fort myers, florida
"Prompt service"
helen T.
ft myers, florida
"Very professional"
irvin D.
naples, florida
patty H.
fort myers, florida
"efficient, polite service...very professional."
randal S.
naples, florida
"5 hours late. I had to repair a/c myself that night as technician blocked drain and aqua switch kept preventing unit from running."
gail M.
estero, florida
joanne C.
naples, florida
stephen L.
ft myers, florida
"Since purchasing my Lenox system, I've been very pleased with both the product and the service."
stephen W.
fort myers, florida
"They were early and immediately fixed the issue."
robert I.
estero, florida
"Timeliness, competency & attention to detail"
sharon K.
bonita springs, florida
"Tech arrived on time and completed work quickly and professionally."
ken F.
fort myers, florida
"When we recently encountered a blocked drainage line causing our AC to turn off, Service Experts came within less than 2 hours of our call and fixed the problem. With our service plan, there was no additional charge. THAT is great service."
vincent M.
naples, florida
earl C.
cape coral, florida
"cost for replacement part too high."
matt F.
ft myers, florida
"Responsive, accommodating, informative, professional, respectful"
frank K.
naples, florida
"Tech Jimmy ALWAYS does an outstanding job, and a pleasure to deal with. JIMMY IS A GREAT ASSET FOR YOUR COMPANY !!!"
mike P.
naples, florida
"The same repairman came out to fix the outside unit that had replaced the entire unit in the attic last summer. He knows what he is doing and found the problem and fixed it. If I can buy my next AC system I will stick with Service Experts"
mike M.
port charlotte, florida
thomas E.
naples, florida
"Thorough. Quick response to probly"
katy C.
ft myers, florida
"The service was quick but , first they sent the wrong size water heater and had to go back for another size. With the 2 nd. the lower relief outlet was up against the tray an unable to be opened to drain the tank The problem has not been resolved ."
charles B.
naples, florida
"Arrived and performed as expected. Installers were good and Jimmy was excellent and very helpful in my understanding the new thermostat."
earl C.
cape coral, florida
"While the service and repair were great, I feel the defective rerplacement charge was excessive. The bill was $311 for the part. I priced the exact same part at Graingers for $40."
ken C.
naples, florida
"Signed up with you because you said you could get to me in two days. Your 3000 dollar price was high but I was willing to pay more to have it done quickly. Then you text. We are having trouble getting materials. At that point I had already turned away two other companies with lower quotes because I felt committed to you. Mean will other companies are doing my neighbors with plenty of materials. You havent contacted me in four days. Now I have another company who is charging $1000 less for the same work. I think you are over charging and missed out on doing a lot of work in this park."
william S.
naples, florida
"My A/C condensing unit was partially submerged from flooding from the hurricane and was fried. I left a msg. of their night answering service and got a call back with an hour. They set up a service call for the next day."
charles B.
naples, florida
"Jimmy was outstanding . very knowledgeable and professional."
connie W.
estero, florida
"I did not understand my service agreement and the GM never called me back.I paid for the part but need more explanation"
mark P.
lehigh acres, florida
joe H.
punta gorda, florida
"Service as expected."
ken F.
bonita springs, florida
"Very disorganized. Set up appointment for a specific problem and that was not communicated to the technician."
gary G.
ft myers, florida
"Always on time - good work - questions answered - friendly employees"
jerry B.
fort myers, florida
"good service"
dan M.
ft myers, florida
"THE TECH WAS VERY INFORMATIVE AND HELPFULL IN EXPLANING HOW TO MAINTAIN MY AIR CONDITION UNIT WE ARE VERY THANKFULL FOR YOUR TECHS KNOWLEDGE"
willard H.
naples, florida
"After installing 2 new air conditioners, it took 3 more visits to have them functioning properly"
donald W.
fort myers, florida
"Excellent service"
ken F.
bonita springs, florida
"Whatever repair was made didnt work. I have my unit set for 78 and 50% humidity. I just checked my thermostat and the temperature in my home is 80 and the humidity is 63% which is exactly where it was before the alleged repairs were made. Id like someone to call me asap at 313-622-6633."
nancy O.
fort myers, florida
"Mark and Cole did a good job"
donna B.
ft myers, florida
arthur C.
estero, florida
"The latest in a long string of attempts to get this system working correctly"
mary A.
lehigh acres, florida
"I Will tell my friends about great offer and servi e from service experts"
david H.
naples, florida
william R.
bonita springs, florida
john F.
ft myers, florida
david long L.
naples, florida
"I am satisfied with your service. However I hesitate to recommend anybody to my friends."
don M.
cape coral, florida
"Always on time and professional."
gloria cahill C.
naples, florida
"They did not call back to schedule an appointment to have the damaged wall board fixed like they promised yet I paid them in Full."
mario C.
lehigh acres, florida
john M.
naples, florida
"Came to our house in less than 2 hours"
pamela P.
fort myers, florida
"The Techs are ready to fix and keep everything running."
jeff S.
ft myers, florida
don M.
estero, florida
"Always do an excellent job. Very informative and professional."
irvin D.
naples, florida
"Courteous, knowledgeable, neat, patience, resolving the issue rapidly"
william S.
naples, florida
"Arrived on time and satisfactorily performed the necessary service."
david long L.
naples, florida
"Jason did a very good job and even came back to fix a filter that was vibrating and causing a lot of noise and irritation. Of course he fixed it in a few minutes. Also Marc did an excellent job of explaining everything to me. I hope he got his name right."
alex K.
naples, florida
"Professional"
paul G.
immokalee, florida
"we have been using them for the last 20 years"
jim M.
ft myers, florida
"Cole did an outstanding job servicing our AC. He went over everything and replaced needed items that were impeding the efficiency of our unit."
edward H.
naples, florida
"Reliable and effective in resolving issues. But have had some bad experiences as well."
bruce P.
cape coral, florida
"Excellent service!"
brad S.
naples, florida
"Jason Deptula is a great tech!"
archie S.
n fort myers, florida
"Professional. courteous and friendly service."
basil W.
lehigh acress, florida
william N.
fort myers, florida
rodger F.
cape coral, florida
sylvia A.
fort myers, florida
archie S.
n fort myers, florida
edward H.
ft myers, florida
"Fixed a problem I had for a couple of years by paying attention to what was wrong."
fred B.
bonita springs, florida
"Quick service from competent, personable techs."
cash B.
naples, florida
felix T.
bonita springs, florida
sylvia A.
fort myers, florida
joseph S.
naples, florida
donna B.
ft myers, florida
steve C.
naples, florida
"Jimmy Mathurin is a great technician."
eileen M.
naples, florida
"response time and service"
larry M.
naples, florida
martha B.
marco island, florida
gina L.
fort myers, florida
"They were very kind and professional. I'm just a little curious how my dryer broke the same day that they installed my AC. I know that they had to turn breakers off and check different things so If it's a coincidence, that's a very weird one. I don't think anything's intentional. I just think some accident or something might have happened"
bill X.
fort myers, florida
anne B.
fort meyers, florida
"Prompt and friendly service. Knowledgeable."
shenika J.
fort myers, florida
"Made me feel like a less than customer."
james W.
fort myers, florida
susan M.
punta gorda, florida
"The installer, services and sales agents were all friendly honest and skilled."
peter F.
sanibel, florida
lynn K.
fort myers, florida
"Punctual, efficient, personable"
ms iznyuk I.
naples, florida
"Very unhappy with service this time. Had to wait for extra two hours. Not done how I wanted it and thought it should be done"
bert S.
fort myers, florida
michael M.
naples, florida
"On time. Thorough and efficient."
peter F.
sanibel, florida
"professional, knowledgeable, and friendly"
chloe K.
fort myers, florida
"I fully paid for a new air conditioning on the day of install. Two weeks later I receive a call asking if they can come out right then to install a "part" I needed. NO ONE mentioned anything about a missing part. I was told the work was completed. The phone woman could not tell me what the part was or any additional information. Apparently, the new guy they sent out for this mysterious "part" told me it was a breaker that needed to be changed (to a smaller one). They failed to communicate this to me, but fine. Then, this guy goes to put in the breaker and tells me I am missing a heat kit. So they installed a new AC without heat and didn't want to tell me this?! Apparently, the part "was backordered" but they scrambled to find this part right after he noticed and easily got one. If they knew, they could've found this part weeks ago. I don't think anyone noticed. They gave me half an AC that I paid fully for and I wouldn't have known. Woman on phone was rude and short, and I did not appreciate being left out of everything."
diane M.
fort myers, florida
"Sending a salesman to every call is unnerving. It sends the message that sales are the big focus rather than excellent service. The maintenance call was another sales gimmick. Horrible. The service seems fine but the focus on sales eclipses that. I paid for the year in advance and wish I had not. My husband and I will not recommend this company to anyone and we will not be renewing our membership when this one concludes."
anthony C.
naples, florida
"Too early to tell. We are new, this our first call. Communications problems between Techs and sales and scheduling."
michael M.
naples, florida
donna R.
cape coral, florida
"Service Experts had always treated me well. That is why I continue to use their maintenance service"
annie C.
cape coral, florida
"They were right on top of it when my a/c wasnt working proerly."
andrew J.
cape coral, florida
rita O.
naples, florida
"The guys were very good"
edward eastwood E.
marco island, florida
"Always great service and advise"
carol G.
fort myers, florida
"The guys are very knowledgeable and friendly. Give you lots of options. I had the entire AC unit replaced and loved the advantage option and payment plan."
shirley W.
north fort myers, florida
gerald A.
naples, florida
"Weve used company since 2004 and have had great service. We always as for Jimmy. Hes the best."
lyle S.
cape coral, florida
bill W.
naples, florida
"Arrived within the time frame promised. Knowledgeable technicians."
james W.
ft myers, florida
"Showed up on time and did a great job"
donald F.
naples, florida
alex M.
cape coral, florida
delores F.
n ft myers, florida
"They were prompt Answering my request and followed up by calling later."
skender N.
fort myers, florida
"I liked Jason. He is the man I would recommend. Someone who speaks less, and does the job."
andrew J.
cape coral, florida
"Did the work I asked for"
steve C.
bonita springs, florida
thersa M.
naples, florida
"The air technician never fixed my air conditioner . The sales man tried to sell me a new air conditioner . My air conditioner is only 7 years old . They told me it would be 2 thousand to fix it . The next day I had a different company come out . He fixed it and it cost 500 . Your company unblugged the switch unit . Thats why I keep getting major water in my unit ."
lloyd L.
north fort myers, florida
"They always arrive on time and fix the issues"
lyle S.
cape coral, florida
sara B.
naples, florida
"Promptness, cordiality, cleanliness, helpfulness"
bill W.
naples, florida
"Knowledgeable Techs. Arrived within the time promised."
adi C.
fort myers, florida
"Jason did all the maintenance as required."
robert E.
fort myers, florida
"Whenever I have called Service Experts they were kind and had someone come to the house within the hour!!"
mrs. roy R.
ft myers, florida
"The technicians that worked on our system were 5 Star. The office was so empathetic to our lack of AC in 90+ temps! The speed in which they completed our need for a new thermostat was greatly appreciated! The only negative comment is the car-like salesmen that was here. His pitch was getting rather annoying especially after both my husband and I said NO to his blue light pitch!!! Couldnt wait for him to leave! I know he is trying to make a buck; but as seniors we are trying to save a buck."
fred W.
clewiston, florida
"Service was done very quickly and satisfied,I was informed by the gentleman of everything that was being done."
barbara K.
bonita springs, florida
mark A.
ft myers, florida
"Cost/charges are excessive"
wendy S.
naples, florida
"Have had too many problems with recent new install"
sarah C.
naples, florida
"Excellent service"
kevin M.
fort myers, florida
"Was told that it would only take 5 hours but it took 10"
john L.
naples, florida
randall T.
naples, florida
"Jason went the extra mile to help us."
carolyn M.
cape coral, florida
"I was informed that my AC was beyond repair. When the 2 guys left, I had my AC repaired in less than 30 minutes."
tom M.
naples, florida
martha B.
marco island, florida
leland J.
fort myers, florida
barbara B.
bonita springs, florida
"Jimmy was thorough and professional. See my Google post."
john M.
naples, florida
"Got job done ee wanted"
al R.
bonita springs, florida
leland H.
cape coral, florida
"On time polite work finished in good time."
sarah C.
naples, florida
"Zach was excellent. Very professional, courteous and explained everything clearly to me. Give him highest honors!"
ken F.
fort myers, florida
"Service Experts has been very responsive to our A/C needs. I was, though, somewhat surprised that just a month after a routine maintenance call, we had a major, costly drain line blockage to deal with."
donald J.
fort myers, florida
"Have ad vantage plan and get good service when needed"
mike P.
naples, florida
mary A.
lehigh acres, florida
"Because of superior installers,sales offering a great deal and being honest etc. Thank You,Sincerely Mary Allen I am informing friends about your great deal."
karen S.
cape coral, florida
"Very professional & on time."
robin U.
sanibel, florida
"We had our system serviced on June 15th and on July10th we showed up and the system was flooded with no signs of stopping. ( until we shut it down). It turns out the drain line was plugged because your technician never blew it out when they did the service. It kept flooding because the drain line was poorly designed by another one of your technicians a 2 years ago. It was an accident waiting to happen. The air handlers are on the s3rd floor so we have damage to all 3 floors I. The house! We have to replace floors, walls, doors, baseboard, ceilings its a complete mess! All because your service technician didnt blow out the drain line like he was supposed to."
candace H.
cape coral, florida
"Salesman Mark N and svc rep Octavious were Awesome. Extremely knowledgeable and easy to talk too. Installers Darien and Antonio were amazing. They were polite and friendly and kept me updated throughout the day."
michael emery E.
bonita springs, florida
donald J.
fort myers, florida
"Last hot water heater cost $600. This one $2500! That's obscene!"
scott B.
fort myers, florida
"straight forward...asked for line to be vacuumed and if there was a leak, fix it. Said this to person I spoke to at least 3 or 4 times to make sure the service call requirements were understood. of the 2 service techs that came, neither had a vacuum pump nor equipment (i.e. torches or cold leak repair fittings) to facilitate anything asked for. Not really sure what they would keep in those 2 trucks since the above would be a MINIMUM requirement for any competent repair techs."
robbert G.
port charlotte, florida
larry M.
ft myers, florida
"Because Jimmy our tech is the best."
enrique O.
fort myers, florida
eric C.
naples, florida
"Very Fast Response, and Very quick repair"
shirley W.
north fort myers, florida
"Zack, the technician was the best. Very knowledgeable and very nice. From now on, I would like to have him do all my air conditioning things. And I will make that known when dealing with service experts."
alam G.
naples, florida
juanita L.
ft myers, florida
marjorie G.
immokalee, florida
bob L.
fort myers, florida
"Not happy with your business model. Upsell, upsell, upsell. I have a 2 and 1/2 year old A/C system still under warranty. Your people tried to convince me that I needed a whole new system @ $145.00 per month for 10 years. That's over $17,000 to replace a 2 and 1/2 year old system. I was quoted almost $1000 to replace just the blower motor and wheel. I was told the motor was on backorder and would take a week or two to be available. But if I bought a whole new system it could be installed right away. So I called another A/C company for a second opinion. They were able to do the motor and wheel replacement for about 1/2 of your price. And they sourced the motor and wheel THAT SAME DAY. Honestly, I can't trust ANYTHING your people say."
richard P.
naples, florida
"My equipment was not operating and not been diagnosed needing a new fan motor and a new capacitor. There became a problem with the original company and I called Service Experts. Zack came out kinda late in the evening, 8:00 and stayed looking everything over and said that he would contact me in the morning. He did and came over with technician,Wade. Upon looking at my unit it was determined I only required a new capacitor. Honesty speaks volumes and so does word of mouth as I have passed this information on to three other households already (they each are currently with the first company)"
gary L.
fort myers, florida
"Great customer service"
ms alex A.
sarasota, florida
"Because you are so far away..could present some problems.."
james B.
n fort myers, florida
"I did not like it"
martha B.
marco island, florida
"They are competent and good workers"
charles W.
fort myers, florida
"Very happy with the service received!"
leonard J.
naples, florida
shirley D.
naples, florida
"I was very pleased and have been for many years. They took care of my problem asap."
pat R.
naples, florida
"Service was excellent. Kyle arrived early and worked quickly. He did a thorough check and clean of the system as well as taking care of the problem."
mr. bonanno B.
sanibel, florida
hayley M.
port charlotte, florida
spiridon S.
naples, florida
danielle H.
fort myers, florida
dan M.
ft myers, florida
"Jimmy, the technician provides excellent service and he has the knowledge to take care of our a/c equipment effeciently."
joe P.
fort myers, florida
"Jimmy was great!"
john P.
fort myers, florida
"Technicians are always on time, professional, and through."
paul R.
bonita springs, florida
"Cole is very knowledgeable"
jennifer B.
fort myers, florida
"Zach was quick, efficient and respectful."
joe T.
ft myers, florida
dennis H.
ft myers, florida
"On time & very friendly & professional"
don M.
cape coral, florida
"Always professional"
chelsie V.
fort myers, florida
"The technicians are always very helpful and look for ways to provide the best service. The salesmen twice that have been to my house have been very sexist, do not explain what I am paying for and you can definitely tell they are just trying to sell you items, not personable or doing the best for the customer just selling for them."
lawrence L.
fort myers, florida
"Good response on phone. Good set up for repair"
rodger F.
cape coral, florida
amy O.
ft myers, florida
"prompt, friendly, good explanations"
howard K.
naples, florida
don M.
estero, florida
"Very professional and prompt."
judith T.
bonita springs, florida
michael B.
naples, florida
"The sales guy sent us always way overselling and pushy."
jeff M.
naples, florida
"Competent tech-savvy. Explained everything they were doing in terms I could understand. Answered all questions."
john B.
marco island, florida
"The tech know what to do to fix problems"
otto M.
ftmyers, florida
laura M.
cape coral, florida
"Kudos to the office and technicians for handling my emergency service. I was on a cruise when pet sitter noticed air was not working. My daughter called Service Experts and they came that very day and fixed the problem. No charge! Great service and communication."
jerry S.
north fort meyers, florida
"Advantage Plan is a great way to make sure your AC system is always at its best."
marilyn S.
estero, florida
"It seems that "problems" were not true"
donald J.
ft myers, florida
"Because you asked for it!"
dick L.
ft myers, florida
meredith W.
naples, florida
steve C.
naples, florida
"Cole and John did an extremely thorough job. They inspire complete confidence."
stephen C.
sanibel, florida
lorraine W.
cape coral, florida
"They are very professional."
bill H.
marco island, florida
roy H.
naples, florida
lester larrabee L.
naples, florida
sharon C.
ft myers, florida
sally T.
marco island, florida
"Not fixed"
mis simim F.
marco island, florida
w achenbach A.
naples, florida
raquel H.
naples, florida
frank R.
naples, florida
patricia K.
naples, florida
"Service Experts has been there for me whenever I need help. Lately, it seems the up sell may be happening? I trust what needs to be done is being done on my service dates and I don't need more than that. I'm learning as well about Florida's weather and my own system. Thank you."
mark S.
naples, florida
"A system that is only 16 months old took 4 full days at 92 degree heat to reactivate"
mary P.
naples, florida
alison F.
fort myers, florida
"hate that when asking for service you always send a sales person - sick of it"
tammy L.
n fort myers, florida
"tech said we had no coolant and it was full..."
lawrence R.
fort myers, florida
"Knowledgeable but too expensive"
mary R.
ft myers, florida
"Professional, thorough, and on time. Thank you!"
joan L.
naples, florida
mr haines H.
fort myers, florida
"On going issue with the condensation drain since installation last May"
steve K.
marco island, florida
"Salesman & installers were knowledgeable, and customer friendly."
pamela P.
ft myers, florida
"Because the unit was rusted and needed to be replaced."
mike P.
naples, florida
"All the tecks have done a good job keeping this lemon Lenox Ac running. Today after 8 years and a ten year warr parts and labor i have no ac. I am on my second coil, blower, etc and now no parts. The sales rep offered me no discount if i paid cash for a new unit. I will tell all my friends in Naples and social med. never buy a Lenox from service experts. The tecks have made dozens of visits to my home and it has been serviced twice a year and it still totally dead."
geri G.
ft myers, florida
mark P.
north fort myers, florida
"Good service"
al O.
marco island, florida
"Polite, clean, knowledgeable, on-time."
paul H.
naples, florida
"It was fast. well done and works."
fusion E.
naples, florida
"tech explained our options...respected our choice"
barbara O.
cape coral, florida
"Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."
edward H.
naples, florida
"This was the 3rd visit in several weeks A repair of 1 System, Installation of a New Advantage System and the Maintenance Service for the 1st System. Neither of the 1st Repair or New System actually worked and you had to come back (Cole) and fix both. Not good!!!!!!."
margo O.
bonita springs, florida
bettie T.
bonita springs, florida
"On time. Good communication. Professional"
brad B.
fort myers, florida
"Octavius and Mark were both very friendly, professional and not pushy. They informed me about my system in a way I could easily understand."
paul R.
bonita springs, florida
"Thermostat went out. Not covered under warranty Cost $1,000 We have two zones. Thermostat came in and the second zone was not compatible For this thermostat?? I told them we had two zones, Your company put the second zone??? I dont think we should have to pay for the chip!!"
malhee W.
fort myers, florida
"waste of time"
kenneth rattner R.
naples, florida
"Jimmy is the best!"
richard B.
fort myers beach, florida
mary M.
marco island, florida
"3 technician came to my home, all were super nice. Unfortunately the first 2 guys were able to program the monitor and it kept malfunctioning. The 3 rd guy came and replaced the monitor and got the system working efficiently."
danny G.
cape coral, florida
"Both men were polite and very clean"
w achenbach A.
naples, florida
stephen C.
cape coral, florida
"Very professional maintenance service."
ned G.
naples, florida
"Octavios was very knowledgeable and had our thermostat linked to the internet quickly. He was friendly and even showed me a feature that I wasnt using."
rhonda H.
fort myers beach, florida
"Kyle was great. He was very professional and helpful. He called me ahead of time to inform me of his ETA, and did a great job with the system maintenance. Can I request him next time?"
jean M.
lehigh acres, florida
"I don't know"
mark S.
naples, florida
"New unit 15 mos ago is performing great"
robert A.
fort myers, florida
"Friendly service guys. They do a good job"
jon N.
naples, florida
"Excellent service and communication"
bob L.
fort myers, florida
"The 2 techs, especially Jimmy, were great. Polite, professional, VERY competent."
william N.
naples, florida
"Horrible service! Poor communication of the staff and the office and workers showing up late, not having the necessary ladder and then wasting time instead of addressing the problem. The office then told me they would have a tech out soon when they freed up from another assignment. Four hours later, a different tech showed up and STILL DID NOT HAVE THE NECESSARY LADDER. and then wanted to charge us $149 for a chemical cleaning of the blockage. First, I would have thought this was part of the service agreement and, if not, $149 for small amount of chemicals is ABSURD. Based on all this frustration and aggravation, I am considering changing service providers when my agreement expires in the Spring"
kenneth B.
naples, florida
"Tech Darien Willis was outstanding."
nancy S.
n fort myers, florida
"I like the way the condo feels and smells now"
lochland J.
naples, florida
"The crew had a difficult job and got it done!"
berdie H.
cape coral, florida
"The Service Experts technician was on time, was very knowledgeable, and took completely took care of the problem. We are very happy with the service provided."
jane L.
naples, florida
"The techs were very friendly and gave tips as to the care of a/c"
don L.
marco island, florida
"We had to reschedule your techs arrival time due to van problems."
marilyn S.
naples, florida
"Jason and Anthony were both polite and efficient."
robert P.
estero, florida
"Technician great but 3 hours after appointment window"
jeff S.
cape coral, florida
"Tried to pressure me to spend $21k on a whole new system even though it wasn't needed."
william G.
naples, florida
"Octavius and Mark were clear, complete and concise."
michelle S.
naples, florida
"Service was expedited as needed due to air conditioner failure and age. The service provided was extremely thorough with much attention to detail. Mark N., his partner, Darien W. and John R. all worked relentlessly to get everything up and running for me in an extremely professional manner."
carol B.
fort myers, florida
"Both guys were awesome and clearly knew what they were doing!"
thomas C.
fort myers, florida
"Did a good job"
trudy V.
ft myers, florida
paula C.
marco island, florida
"KYLE the tech did an a great job servicing my unit as requested. Fine young gentleman. The sales rep went from the date on unit and said it all needed replaced. Like a bald tire about to have a blow out!!! NOT true as I had it checked out the very next day and it is all working fine. Does NOT need replaced. If the problem was bad last year why did the previous owner NOT have to replace. Will NOT be using you services ever again. The advantage Plus plan may sound good to some but its NOT a good deal when you pay $15,000 to $22,000 . That is what the $183.99 adds up to in 7-10 years. I just replaced a unit in WV for full house for $10,000"
cheryl E.
north fort meyer, florida
david long L.
naples, florida
"Jimmy is my favorite"
marilyn H.
marco island, florida
"Very polite and my air has been running well."
bob T.
naples, florida
shawn S.
estero, florida
"The tech was very nice and focused"
thomas M.
naples, florida
"The last two technicians were excellent. I cannot say the same for the initial A/C installer. The last two techs fixed those things that were omitted by the installer."
robert I.
estero, florida
"On time, competent, thorough & friendly"
christophe B.
naples, florida
richard D.
naples, florida
"Knowledgeable"
dennis P.
marco island, florida
"The technician carefully explained each step in his process, including checking the UV bulb which had been disconnected."
edward L.
ft. myers, florida
"Very professional, knowledgeable expert/"
archie S.
n fort myers, florida
"Professionalism, interested in our wellbeing."
ken F.
fort myers, florida
"Apparently it was a tough job, but your people persisted and solved the problem. I was, though, very surprised by the high cost ($500+ to clear blocked drain line)."
elizabeth A.
naples, florida
"Technician was on time. Good communicators. Respectful & knowledgeable."
lois/leroy L.
naples, florida
"Air conditioner still runs constantly and never catches up with the outside temperature and in the cccoer months we have the same problem with not enough heat. This A/c is not working and I want it replaced. Last month my electric bill was almost double the regluar amount due to excess amount of the unit running with little effect. PLEASE COME AND REPLACE IT."
mrs. roy R.
ft myers, florida
"My only complaint was with Chris in the billing department. I phoned 2 days in a row and never got a return call. Jeff the young man that scheduled the appointment and Mike our repairman were stellar!"
robert T.
estero, florida
adriaan D.
cape coral, florida
tim T.
naples, florida
"Ask salesman for quote on new system. Never got back to me. Enough said"
lori G.
cape coral, florida
"Jimmy was efficient, polite and explained the scope of the work he completed."
paul R.
bonita springs, florida
russell H.
bonita springs, florida
diane A.
naples, florida
"Overall, I was very dissatisfied with your service as I needed to call technicians back 4 times (3 different technicians, as one came twice). I said from the first time I called that we thought the problem was with the thermostat since it kept disconnecting from the internet causing the unit to run as it thought the temperature in the house was warmer than it was, but apparently only until the 3rd technician did they agree. The first technician said there was nothing wrong, when clearly there was, so we had to immediately call to have someone come out again. Jimmy, the 2nd technician found that a capacitor was bad which he fixed, but that turned out not to be the only problem, as I told him it didn't explain the internet issue. We then had a 3rd technician come and after we explained everything again, he agreed that the thermostat was most likely the problem. But now we had to wait until you got a new thermostat from Lennox and then install it, when it could have been done the first time we called. Because of this, I am sure my FP&L bill will be exorbitant since I had to keep the unit running while we waited for each technician to come out (because if we reset the system with the breaker, the problem would go away for a couple of days and you wouldn't be able to make a diagnosis) and then we had to wait a couple of days for a new thermostat. You were very responsive to getting technicians out quickly, and Jimmy was very helpful by finding the bad capacitor and then later explaining features of the new thermostat which he installed, but overall it was a very frustrating experience."
gary L.
fort myers, florida
"Austin very friendly and serviced us well"
jeff H.
bonita springs, florida
ravi R.
fort myers, florida
"Adam and his team was excellent. They did fantastic job."
james W.
fort myers, florida
lawrence R.
naples, florida
andy V.
naples, florida
"Service people were great, very responsive, disappointed with service agreement does not cover IV bulb replacement"
donna R.
cape coral, florida
"Technician showed up on time and gave a call before his arrival. Technician was pleasant and informative. Also signed me up for future maintenance."
tom F.
naples, florida
cindy W.
naples, florida
"Efficient snd okeasant"
edward holden H.
naples, florida
"Provided good summary of current equipment problem and both repair and new program content and pricing."
raymond M.
north fort myers, florida
angela G.
bonita springs, florida
"Knowledgeable & efficient without being pushy"
michelle W.
estero, florida
"My technicians were polite and professional and answered all of my questions"
don S.
port charlotte, florida
"They worked hard and stayed until it was done."
james taddei T.
marco island, florida
"Did a very good job!"
eric A.
naples, florida
"The techs were here quick and had it under control in a timely fashion!"
john R.
naples, florida
"Aggressive salesman tried to sell me a new 10k a/c unit I didnt need when all that was wrong was a blocked drianage pipe. Very common"
louetta W.
ft myers, florida
larry E.
nth ft myers, florida
"Jimmy did a great job."
jess B.
bonita springs, florida
"I thought Jason was very professional. I did notice that he failed to turn the UV lights back on in one unit. What I did not appreciate was your sending a salesman with the tech when only a tech was requested."
steve S.
marco island, florida
"Polite and knowledgeable tech"
paul W.
everglades city, florida
deborah K.
ft myers, florida
dick C.
naples, florida
"Due to Ronnies excellent knowledge"
mike M.
ft. myers, florida
"The service person"
grant R.
bonita springs, florida
"The guys were great. Professional & helpful"
gail N.
ft myers, florida
"I was told my fluid level was low & that indicated a leak somewhere. The low level was not replenished. I was told they would not do that because it would be a waste because of the leak. I feel that this really put me at a disadvantage in my effort to extend my A/C as long as possible. I don't expect you to refill the fluid daily,weekly or even monthly. But I do expect the level to be checked during my twice yearly inspection & for the fluid level to be added to at that time. At this point I feel that I'm being railroaded into eventually needing to replace my entire A/C system. My system is 7-8 yrs. old and was bought & installed by you. I have consistently bought your maintenance program for twice a year inspections."
alejandra M.
fort myers, florida
"Kyle was informative and eficient during a maintenance call. Also had a sales call and found both Mark and Octavius to be knowledgeable. Thanks!"
robert S.
ft myers, florida
"Pleasant , professional and solved our problem"
lionel archambault A.
fort myers, florida
"JASON IS AN EXCELLENT TECHNICIAN."
william S.
naples, florida
"Mike identified the problem very quickly .And he was very nice and friendly."
howard P.
ft myers, florida
leigh S.
alva, florida
"Kyle was great! He was thorough, explained his process to me and even cleaned up the loose insulation that fell out gNome other tech has ever bothered to do this)."
ken F.
fort myers, florida
"The two people who came were friendly, courteous, professional, and happy to explain things and answer my questions."