Service Experts Heating & Air Conditioning Reviews

"polite, courteous, punctual"

"We had an electrical problem with a breaker & the handler. We were able to get our electrician to come over. Sam waited patiently for an hour until the electrician came and fixed the problem. Sam worked overtime to make sure our furnace was working properly. Kudos to Sam for his professionalism."

"Knowledgable, Professional and kind."

"Funny every time someone comes out to my house for service I need $1,000's of repairs...or I'm told I should just but a new air conditioner for $6,700. Had them at my house 5 mo earlier to have $4,000 of work done - the guy that was just at my house had no record of that?? Will never go back"

"After two techs told Id we had no problem, Sam took the time to determine that we had a faulty thermostat. If not for him wed be former customers."

"Miss Mike Stack. Octavius is pleasant and seemed to do a good job. He had another gentleman with him who did most of the talking. At one point that gentleman started talking about replacing coils on our systems which were installed in 2018. Did not like him already talking about replacing items on a new system. That's over doing the sales job. Mike Stack never did that. If over selling continues we will not stay with Service Experts."

"Friendly, professional, timely service."

"tech left the outside breaker off and cover in the up position. I had to figure out why no air conditioning on my own."

"Excellent service. He explained everything."

"Professional and thorough"

"The job is not yet completed."

"The Sales Person Alston was personable and efficient ...Courteous and informative The Technician Darien was professional, courteous, friendly and was neat and clean in the installation of the water Heater"

"On time, neat, thorough, personable, no hard sell."

"He very clean and does a great job ????"

"Your company has always had my back, for the last 15 or 20 years. Many thanks for your great service work."

"The tech aside from being very polite was confident on what he was doing even when I was concerned that he wouldnt have enough daylight to complete the job on time. Excellent work in quick time"

"First off, he was early . . very professional and friendly . . and he did a great job!"

"Polite prompt service"

"issues have been resolved"

"Havent got back to me with date to install filter system"

"They did a thoroug job."

"Efficient and professional maintenance visit"

"The"

"So far, so good. But just felt there was a bit of indifferent attitude. Also found after they left that my folding step ladder was still open - in front of the side door - which I then found was unlocked (I never leave it unlocked) - the A/C unit is right outside that door, so I don't mind they used it - just leave things as you find them. The new system is different and I'm trying to get used to it - no one warned me about some of the "idiocyncrasies" so I'm learning as I go."

"Your staff is always courteous, professional & knowledgeable"

"Timely friendly service!"

"Timely friendly service!"

"prompt, courteous, & thorough"

"tech came out with sales guy and tried to up sale me the whole time. Said I needed a new system and the the system was full of anti microbial growth. That it was about the worst he had even seen and 9 on a scale of 10. I paid for an air quality test from a mold inspector and only had one typical level common non toxic mold."

"We are renting the unit ???"

"Timely, professional."

"Great customer service !"

"Your technician knew the thermostat and explained how to change settings when we wanted to."

"I hesitate providing "excellent" ratings when I haven't been able to verify the performance of the installed equipment although the installation was efficient and professional."

"I was very well satisfied with my service from the a//c representative. I had a problem with the Advantage Program representative. He did not represent fully the costs of a 50 gallon water heater. After I signed a contact for a $33.00 per month payment for 10 years, and the reps had left, I ran the figures and realized I would be paying over $2,300 for 10 years for a water heater. I also noticed the water heater was leased, so I assume after 10 years I do not own the water heater. I immediately called the representative and cancelled the contract. I was told to download a cancellation page from the agreement and mail it to a Texas address. I took the cancellation notification to the post office the same day and spent almost $7.00 sending it registered mail, return receipt requested. The next day I decided to call the local Service Experts Office and cancel again as I wasn't sure my mailed cancellation would arrive within the three day business restriction. I told the young lady I talked to that I wanted to cancel and why, and I also told her that a big spot was in the street from their parked vehicle and had run down my driveway into a swale and left a large blochy spot. A gentleman called me back and I explained the situation. He said they never park their vehicles in the driveway and I told him that it was in the street but had run down from the street into my swale. I don't know if anyone came out to check it or not, but the street spot, long line and spot in the swale are snow white and look awful. I live in a very nice neighborhood, and it is very noticeable. I have been with your company for over 30 years and this is the first time something like this has happened."

"In extreme heat we had to wait two weeks for the installation of a thermostat."

"Sam Bell was awesome! Our Lenox A/C was installed by Service Experts in March 2020. When we arrived from RI on 11-17-2020 our A/C was not working. Sam Bell, after doing a number of tests found the problem was in the copper line. We are awaiting to receive authorization from our condo association to repair this."

"Incident earlier in the day apparently had corrected itself but technician still checked out controls and relays to ensure all was ok."

"When he told me how much for the diagnostics etc. he recommended - I was in shock, and unhappy. He quickly dropped it and proceeded to just write up the list of issues - so now I will have to pay for another service call for the UV bulb. I have faithfully had maintenance every 6 months. The age listed on his report is 3 years - THIS IS RIDICULOUS! Drain pan has been replaced - but now there's bacteria/rust - is that normal?"

"Your service people are always reliable. I wish Salespeople would NOT come with."

"I have a contract with you that is fully paid and your technicians refused to recognize it."

"Informed us to reschedule due to stormy weather to assure safety"

"Always happy to get Jimmy to service our unit. Know when he shows up everything will be done right."

"I was scheduled to have Jimmy as my technician and it was not him. And I am getting tired of getting a sales pitch every time they come out to service my AC"

"Ronny I have known for several years! He knows my machines and he takes good care of them. He is the best!"

"I originally called for my 1st service on their special price Dina I agreed to a one year commitment but 2 more additional services. They came the other day and completed their 1st additional service and said that the service contract was now completed I said there was one more service I should be available for they said no the 1st service you caught was included with my contract that means set up paying $39.99 for the 1st service I paid a lot more money for to services on no longer Will no longer deal with this company trying to cheat people out of money"

"The line inside the house was blocked and he worked very hard and long to get it unblocked."

"Jimmy always does an exceptional job and we are always pleased."

"Service people arrived in a timely manner within the promised time window. They were polite and did a great job."

"Quick Response time when air was not working."

"Satisfaction guaranteed."

"Jimmy diagnosed the problem of crossed wire connection immediately upon opening the compressor and was patient and thorough in explaining and efficient in setting up the new touchscreen."

"Cole fixed the problem and he seems very professional. We were very pleased."

"Pretty happy camper"

"They came to fix my problem right away it took a week but they fixed it"

"Courteous technition"

"Very through and competent"

"It got fixed. We were not there when it was fixed as this is our Florida condo. We were in Indianapolis where we live off season."

"I was out of town, my son at home. Jimmy took the time to call & explain the service maintenance call. Stephanie also followed up with a question in a prompt & courteous manner"

"Nick came with Jimmy for our maintenance. He was trying to sell us a new ac. Ours is only 4 years old. In the end it was a 10 year deal which came to almost $20,000 for this deal. What deal. Come on guys. As customers for over 16 years we were more than annoyed by this guy trying to sell us the great deal. Same on you."

"System was serviced but apparently the duct work needs replacement"

"My concerns were addressed and solved."

"The previous service agent did a poor job checking the return filters and told we our pressure was a bad ratio and needed a new valve. The truth is the pressure differentiation likely was from filthy filter. They have never checked the filter in the previous service calls also."

"He knew what to do. He was very professional. He answered any questions we had. Please send him back anytime we have a problem."

"Problem fixed!"

"We keep having a recurring problem that is still not fixed, I asked to have a supervisor to call me."

"Bill is always very nice and efficient. And, we can have generic conversations."

"Problem not solved."

"Excellent timely service"

"Service was very good."

"He. Came in and as soon as I explained the problem and showed him he knew exactly what was wrong."

"We don't like having a salesman come with the technician each visit. We also don't like feeling that we are being sold. The pressure to sign up for the 7 year contract was too much, and the prices of your units are too high, even when provided a range of options."

"I got a quick response and Aaron was always available and accomodating."

"Very professional & personable. Told us exactly what was done."

"The issue did not get fixed...the technicians said everything checked out and admittedly said they dont work on water cooled a/c often and dont stock the parts on the truck. One hour later same issue with a/c turning off and called Condee. They said the machines have a code you read and it took him 15 minutes to flush the drain. Issue fixed. So I paid service experts for nothing and said new system would be 13k. I asked Condee about that price and he said their cost would not be half that."

"The tech was friendly, answered all of my questions and was right on time. He did a great job."

"Good service"

"Tech came at 9pm did a great job and got our ac running again. It was just a clogged outside drain."

"very efficient and on time."

"The first thing is my a.c. Is not working, I need a tech not tech and salesman who tries to sell me everything.they were more worried about telling me how dirty my system was than diagnosing problem. Then quoting me 1400 for a job I got done for 500"

"Salesman and tech were nice but they lied when they said that it was against the law to charge old air systems with R22! Only took 2 calls to find companies that still service old systems!"

"Jimmy listened to the problem we were having. Diagnosed the issue and thoroughly cleaned and disinfected our drain line. The ac is now running. Thanks Jimmy!"

"They openly diagnosed wrong problem. Lied to keep and quoted an outrageous price for service. Anothet service technician replaced fan motor that was bad and system worked, nothing was impacted as your people said."

"Technician left my thermostat set to 69 degrees. (My unit can't handle that, the best it could do in the intense Florida heat was keep my house at 75.) Unfortunately, no one noticed until I got home from work several hours later. So, my electricity was being overused and my unit overworked which resulted in my pan being full of water. Because of that, the air stopped working briefly and my house was 80 degrees for about an hour until I was able to get the pan drained. Also was quoted $1200 for some needed maintanence and a friend/ HVAC contractor of mine literally laughed at the estimate. He said what you quoted us was a complete ripoff."

"Filters were ordered in a timely manner. Technician took extra care to place filters in a plastic bag to prevent them from getting wet as he had to leave them outside."

"Everyone did a great job."

"Professional service"

"ASSESSED PROBLEM AND REPLACED OUTSIDE LINE CUT BY LANDSCAPER EARLIER ON FRIDAY"

"Great after hours service"

"They did good."

"This is not a rating on an individual technician it is on your company as a whole. We have paid you for years to service our systems. We now find that one system has deteriorated to the point where you recommend replacement of an entire duct system. This was not brought to our attention until the system was damaged to the point of creating water damage to interior ceilings. I am told that the duct system was undersized from the get go. You have serviced the system for many many years without telling us that."

"He checked the unit all over and got the AC back on. He explained to our home watch person what to do if it happened again."

"Very helpful and professional"

"Great quality and hard worker. Timely manner and got the job done - exceeded expectations. Very friendly and professional."

"I have used them before to install another AC for me. I was quite satisfied with their work and the timely service that I decided to used them again."

"Came 3 hours earlier than expected! Which was great!"

"Was very pleased with the covid precautions. Technician wore protective mask while doing the maintenance and kept a good distance when talking. He provided us with the filters and UV bulbs which we had prepaid on our last maintenance but never received."

"Diagnosed problem quickly and corrected it right away."

"my a/c guy was great, he deserves a 10. but apparently i was 2lbs low on freon with a pretty new a/c system. he said parts are still warranted but wouldnt that also mean the loss of freon is the failed parts fault and not mine? as a mechanic we dont charge the customer again for the lost freon if they return after their a/c was just repaired. maybe i dont understand. my bill hurt to look at"

"ON TIME QUICK HARD WORKING"

"Jason was very knowledgeable and and experienced in all aspects of my HVAC System. Performed a very complete service along with providing information to get the most out of my system"

"very polite, friendly and knowledgeable"

"Solved my problems."

"Technician was extremely professional. Outstanding job"

"The technician was very professional."

"Applied a defective piece of equipment causing damage. Work is sub standard. I asked for a call from management in which I never received"

"Ronnie is professional, friendly and very thorough."

"Tech was on time, polite and did the work in a timely manner and advised me when he finished the job"

"Very professional."

"Had an issue with the filters..Service Xperts ordered the wrong size..Mike seemed to take care of the situation..ordered the correct size..I hope so.. I have had trouble before with the filters..time will tell..."

"My Lennox AC system was installed by Service Experts in 2015. In 1016 a humidistat was installed to prevent moisture from building up in the condo."ON" He said O either keep it at "ON" or disconnect it, because this Lennox AC should not have a humidistat. Why was the humididstat installed in 2016 if not needed and why is there an issue no- after 4 years? ."

"Very friendly communitious and did a good job."

"Very conciencious and courteous"

"I always get great service from Jimmy.That is why I will only have him service my unit. He is very friendly and knowledgable. Don't loose him."

"Jimmy is always cheerful and helpful."

"careful and did the job well"

"Jimmy, was very courteous and after explaining the problem to him, he was rather sure what caused the issue with the A/C unit. After doing some testing, he was right and fixed the problem. If it had not started too rain he would have completed the repair more quickly. He was very professional and explain everything to us."

"As part of my annual maintenance plan, for the 2nd of two visits I asked via the chat room for a technician to do an exterior inspection of my system only, for no one is presently living in the condo, which I repeated. I then asked to have the technician to leave a report of his findings in my door. I then get a call the day of that a technician will arrive soon and was asked if anyone will be there. I again said that no one will be there and that it is an exterior inspection only!!! Then I get a call from the technician that he is 20 minutes out. Then I get a second message saying that no one is at home. After all this I called and complained that no one is listening and paying attention to my instructions. I went over the entire debacle with a service consultant and she recommended I get an email of the report. She then said that she would email the report along with the invoice. I said, "NO", it is part of my annual maintenance contract. It is now 4 days later and I still don't have a report of the inspection. Looks like I need to look for a company that can actually follow simple instructions. Wouldn't you say?"

"Jason arrived right on time and was excellent. He had been six months ago and I want him every time!"

"We were not at the house and had the neighbor let the service man in. On Monday they looked and said it was the fan motor-ordered it and put it in the next day. Good service)it was under warrenty)"

"Your cost proposal was very expensive and far exceeded two other proposals I received."

"Mike was fine. However, we had specifically requested Mike Stack. we were informed at the last minute that Mike Stack was no longer with Service Experts. Mike Stack has been the primary reason we have remained with Service Experts all these years. We are very disappointed Mike Stack has departed and it will make us consider other providers."

"Jimmy was terrific as usual. On time and knew his job."

"Ronnie was professional and explained everything he did."

"For 16 years they kept us kool"

"Very professional and timely. Quality work"

"Too complicated"

"Very conscientious."

"Excellent technicians"

"Eddie worked very hard to solve our problem and he did!"

"I paid $200 and got nothing for it and no recommendation how to create a better HVAC environment. Paid an extra $120 to have the coil cleaned which I found out later was done by the previous owner 3 months ago and she did it herself in 15 min."

"Still waiting in filters:/"

"This was the worst experience. I had an emergency issue with my AC not working after a tech being out 2x in 30 days. They put me on the emergency schedule at 10pm and said I was the next customer in line. No one called or showed up. I called at 130am to check status. I was still next in line. I stayed up all night and no one showed. Called at 645am and was still told I was next in line but they made a set appt at 10am for me. No one showed. Called at 11 and was still told next inline. Finally at 1245pm tech showed. He refused to come inside because though my dogs were gated on the other side of the house, he could still see them. This was the most ridiculous experience I have had. I called another company and they were out in an hour and repaired my AC. I signed up with their maintenance package and I want my maintenance package fully refunded by service experts."

"Very quick service. Salesman and technicians were very nice and provided prompt service."

"Service inspection completed in good time, techs. very courteous and helpful"

"the response time was decent. by the time the tech arrived the sydtem started to work after checking everything he could not find what caused the problem"

"The Maintenance services was scheduled and noone showed up 3 times, I had to call to be told it was moved to the following day even though they confirmed it the day prior. Hope that doesn't happen again."

"Jimmy did an outstanding job. Jimmy had to go into the attic to resolve the problem. And that is extremely difficult and 90° weather. So needless to say I am quite satisfied with the service since you solve my problem."

"I was disappointed that when the system was replaced, they did not bother to put new (dont know what to call them) covering on the lines leading to house."

"He was very courteous and did the job immediately."

"Jimmy is a well qualified and competent service tech. Only one matter was negative - when he told me the SE cost to replace a UV light at over $200 when I can buy online for $60....."

"Tech didn't turn on outside Heat Pumps upon job completion. He was one hour late from previous job which was acceptable. Upon completion of my home, I had to tell him the downstairs air handler wasn't working. He forgot to switch to unit back on. After He left, I waited an hour for the A/C to start cooling the house. All Thermostats (downstairs & upstairs) were showing 82 degrees when set at 76. I went outside to the Heat Pumps to find the electric circuit breakers were disabled and setting on top of the boxes! I installed the breakers and all units started working and cooling the house. He was very courteous and did a good job cleaning the units. He just didn't check behind his work."

"He was very efficient and knew his job"

"Both Jason and Andrew took the time out to explain the possibilities and potential remedies for the situation at hand. However, the unit was working within 5% of guideline specifications and I opted to wait until problem reoccurred to make a decision because at that point we could know with certainty what the problem is. Also, they were on time."

"friendly, knowledgeable, helpful (replaced 2 light bulbs we couldn't)"

"Jason was great. Came in (wearing a mask - thank you) and quickly explained how to reset the thermostat."

"Good service"

"profesionalism"

"Wiring was completed"

"On time service completed quickly."

"The technician did not show up at all on the day they were supposed to. There was no call to say they wouldn't be there-they called to say they would be late and then they did not show up. I had to call on the next business day to let the company know the person did not show."

"I was told the problem was the filter. The service person didnt have a replacement filter. The next day I was told the company doesnt have a filter. They are on order. My house is now at 80* and no hope for fixing my problem until who knows when? What kind of service is that? I have COPD, Emphazima AND AND LUNG CANCER. Excessive heat is my enemy. To the next ? I have no choice weather or not to use Service Experts!"

"Well , The tech did the service for the units. He did leave the gate open where the outside units are. Also left the outside outlet cover open."

"Eddie was hard to understand, otherwise he did a very nice job."

"got the repirs done as needed"

"DID THE JOB AND DID IT WELL."

"recommended a new expensive filter that was less than a year old"

"Tech said issue was clogged air filter. Air filter for the space guard was not excessively dirty to where it would cause the evaporator coil to ice up. Recommended replacement is 6 months to 1 year. I had around 8 months on the filter and visual inspection verified it was normal amount of build up."

"Timely professional service!"

"Jimmy always explains what needs to be done"

"Tech had an assistant with him. I think he was a sales person.Causes a real trust problem. Ronnie was great"

"Techs are always nice and get the work done."

"Very polite and helpful."

"Service representative was very aggressive in asking for payment when the fee had already been paid in advance."

"Andrew was very professional and accommodating in telling me all options available to me."

"I only spent 1 night without air. They came back in less than 24 hrs. and replaced the bad blower."

"quiet, courteous, and competent."

"Professional"

"I guess I should not have been surprised by your techs finding that my system didn't pass the inspection because I really think your company didn't want to keep my coverage as is. Your techs however were friendly courteous."

"They helped me get ac back on fast and didnt have to make two trips to do it."

"Usually one service man comes. I was sorry to see two in these days of corona virus. One wore a mask. One wore one under his nose."

"Your tech, Dylan knew what he was doing and installed the electrostatic filter quickly."

"Very quick to diagnose the problem."

"Brian was very efficient and explained issues with options."

"On Time. Explained Service as it was being done."

"Fast and efficient"

"8:15 appointment......called at 11:15 to say they were coming.....told them they missed it"

"Very knowledgable and polite. also, on time."

"tech very polite and accomodating"

"Answered my questions and did an inspection of my air conditioner system."

"Ronnie, I have known for years and he takes good care of my equipment that I purchased from Service Experts. He is excellent in keeping my equipment running. He makes suggestions of needs the equipment my need."

"we needed new ducts"

"knowledgeable, courteous sales rep he arrived on time"

"Very polite and professional"

"I am pleased."

"Great service. Polite and knowledgeable"

"The tech, cannot remember his name, did a great job."

"All around good job."

"Very nice guy, and professional"

"Our technician was very efficient and answered the few questions we had to our satisfaction"

"Had to have someone come out a second time"

"I reported a vibration months ago coming from the air handler. It took three visits before the problem was found..."

"Bill and Ricardo went out of their way to do a top shelf installation of our new, top of the line Lennox A/C system."

"Timely & professional~!"

"Rapid response"

"simply put = Mike Stack. As long as he is with you, then look at the next question"

"Jimmy was very careful in this time of serious issues with the virus. He restricted contact with us, the home owners, using his telephone even though we were in the house. He even used a very difficult entry to access the attic system to protect us"

"Very efficient"

"On time. Fixed the problem. Was pleasant to deal with."

"We have a long history with Service Experts and Jimmy has been servicing our air conditioner for many years. The other Service Experts technicians ; Brian and Dillion have also been extremely helpful and courteous. This company goes above and beyond to be there to troubleshoot and maintain our air conditioner!"

"The technician did a great job however I believe the company's policies on what is an emergency and what is not, is terrible! Our air conditioner broke after only being approximately 1 year old and it was on a Saturday. My husband talk to three different people through this whole situation. The gentleman did come out Saturday evening not long after we called however he said it was broke and nothing could be done till Monday. I would normally probably understand this but it was not advisable for us to go stay anywhere else because of the covid-19 and it was a record-breaking temperatures. They finally did come out and fix it Monday and my husband slept all day long almost to the evening because it took so much out of him from being in the heat. He had talked to someone who is going to check with the general manager or whoever it is to see if they could run an emergency standing air conditioner but they never did get back with us and when my husband called again the other guy said you can't even get a hold of them until Monday. It's a poor policy and it could have ended up in tragic."

"Very good and personable technician."

"Service was performed without any issues."

"technician was 3 hours late, with no notification of late arrivl. when quotin me cost of replacement they advised me that I was covered for 5 years parts parts coverage on my AC and compressor. I showed them my original info, which showes them that I had 10 year warranty on both. With all the monies I have spent on repairs, I woner have I bee charged for part replacement errroneously"

"Service was quickly conducted. Technician was considerate of social distancing."

"Dylan was knowledgeable efficient polite and attentive to all needs and questions"

"This time the technician showed up within the agreed upon time frame, and as very friendly and efficient."

"Servicemen were knowledgeable, efficient, courteous and careful of surroundings."

"The men were very efficient and diagnosed the problem and remedied it!"

"Arrived after 12:30pm"

"The service person only wore shoe covers. No mask and no gloves. Not good"

"Really appreciate having the same tech person since the beginning"

"Eddie is very thorough and explains what he has done to ensure consistent service from our A/C unit."

"communication"

"Proposal today next day ac cool the house"

"Technician misrepresented current EPA regulations regarding R-22. He said it was illegal to service an air conditioner with R-22 coolant and that if caught doing it, he would be fined $10,000. I have my own supply of R-22. He should have repaired any leak found and topped it off. The EPA says you can still do that. I'd like my $39 back since the correct maintenance was not performed."

"Competent and efficient - handled social distancing professionally"

"What a great group of men to work with"

"Knowledgeable and polite"

"The technician was very knowledgeable, friendly and experienced. He took his time to checking my system and explained things the way I could understand. I highly recommend Jimmy and looking forward to being a long time customer."

"This guy is the best wish I could remember his name"

"Tech was pleasant and diligent"

"2 hours late for appointment."

"Representative was very nice and informative but we never received a quote to replace our units."

"With your "business model" of sending a second "Tech" for the Plus Maintenance call "Tech-2" is really a sales person in disguise. I guess you call him/her a Residential Sales Consultant. I think you ripped me off on the cost of freon and I'm not convinced I needed it in the first place. No discount off the labor or freon despite having a maintenance agreement. then trying to lease me a system for an ungodly amount of money. Shame on you, fool me once etc. I own a company that recommends service techs and your not on my good list."

"Timely & profressional!"

"Excellent service rep."

"On time"

"Professional, efficient and courteous service"

"Ronnie offered many tips on how to keep my unit running smoothly"

"On time and fixed the problem"

"Edgar was professional, fixed problem , friendly and cleaned up."

"Excellent technical and social skills"

"Jimmy did a excellent job, very professional, explained everything in detail. Very thorough , well trained"

"Jimmy Mathurin was our technician. He was very knowledgeable and professional. He is an asset to the company."

"The first technician that came to our house two years ago walked around and looked at my ceilings and left after 20 minutes. I book Octavius. He is the only person I ever want. If he quits you get one chance to impress me or I move. I use your company because he does an excellent job. The first guy left me feeling like your company raped me. Another thing is when I got called to make an appointment I was in a meeting and I asked the person to call me back in a half hour. They said they would, they did not. I believe I got a call two days later. Dont tell me your calling me back in a half hour if you dont plan to call me back. Say youll call me the next day or its not possible. But I timed it so I was in my car at the time which is free time until I get home and have a million things to do. I was waiting for that call. So again I got a call during work and decided to excuse myself instead of asking for and expecting a call when it would be convenient to me."

"Eddie is the best tech on the planet!!!"

"Very satisfied with Jason, knowledgeable and fixed the thermostat, which had been incorrectly installed by initial techs. Second tech that came out really did not know how to fix system. But, Jason can today and all is working fine."

"Ricardo did a great job cleaning the duct work. Very professional."

"Very knowledgeable and customer focused"

"Everything was explained in a clear and concise manner.Installation of new unit went well with calls to announce arrival.Techs knew what they were doing and performed as professionals. Very satisfied at this time. Thank you"

"The maintenance Techs, Brian in this case, are always pleasant to work with and knowledgeable about the systems and potential issues. Also, considerate of your property."

"First technician did not resolve the problem in the afternoon. Had to call a second technician late in the evening. Problem resolved over 3 hours next day."

"The guys were so awesome, knowledgeable and nice. They mentioned upgrades, water heater program etc."

"Jimmy is great ambassador for your company!"

"They were in and out very quickly"

"The installer could not get the chick lets to talk to main panel"

"Jimmy is courteous and explains what the problem is."

"The tech was courteous and performed the service needed."

"Your tech. was very professional & competent. Every thing worked as designed. only the price was a negative!!!!!"

"Our Service Rep was professional, courteous and very know,edgeable. Dustin also cam in and he was rpterriffic as well. Thank you fellas,"

"You seem to do very good job and answered my questions"

"Very professional!"

"Very good."

"Good service for 15 years"

"Great Service. Personable young man"

"Dylan did an excellent job...staying updated was a little bit of an issue"

"Jim is very thorough and his work"

"A wonderful person and did a fine job making us feel confident in our systems."

"Courteous & very helpful. Would like to have him again."

"Jimmy was great"

"Answered all our questions and was very respectful."

"The service or sales rep showed with the technician. They did not clean the unit but spent time telling me what i need to do and pushing a new unit under an Advantage plan. You still owe me for a cleaning and to be honest we cannot afford the Advantage plan. Maybe the blue hairs with homes on the beach but us normal people can't put out that much money. So either send the tech back to clean the unit or send my $144. Thank you, Al"

"Great Service"

"On time arrival. Friendly, courteous, efficient use of time."

"The tech is doing very good job."

"Jimmy was so polite and through it made it a pleasure for me. Also I wasn't going to renew but if I can have Jimmy come by in the future I'll continue to use the service."

"Jimmy is a true professional.Great at diagnosing problems."

"In a morning, two workers were able to take out the old unit & put in a new one. They were very professional. I appreciated that they put runners on the floor while they uninstalled & installed. They left everything as they had found it."

"Technician was competent and professional"

"Service man knew what he was doing"

"satisfied with service"