Service Experts Heating & Air Conditioning Reviews

"The guys (Gary and Kyle?) were very knowledgeable and friendly. Recommended things to watch for and potentially replace in the future. Let me know everything they were doing."

"The service personnel retuned my call in most reasonable time considering that the day was filled with extreme weather. Although the problem was not a plugged drainage line. They helped me to understand what the problem could be and their direction led me to the right service people. Thank you for that."

"Very professional Extremely knowledgeable servicemen Polite and courteous"

"Super service"

"Great service and service information"

"Very efficient, friendly and smart"

"Left outside faucet running."

"Kyle was excellent very satisfied! I will request him going forward"

"The tech came. Out was nice"

"Timely professional service."

"Zach was very patient and helpful"

"Difficult problem. Did a good job."

"Service provided by the technician was excellent but the service appt was a disaster. Called on a Saturday an appointment between 12 and 2 no one showed up or called. Called back on Monday Appointment between 12 and two never received a phone called back at 145 to determine if someone was coming."

"The unit is not that old. My daughter understands there was a leak and the charge for adding R41oa and the search, which they did not find the leak. She wants to know how could the Capacitor needed to replaced already. I could not explain it to her."

"They were congenial and efficient"

"Very informative."

"He was very efficient and friendly"

"Polite and extremely neat"

"prompt, courteous, thorough"

"I was very satisfied with the timely response of the technician to our problem/concerns. Unfortunately, for the second time, I received a picture from our staff that our bathroom was left a mess from the debris that fell from the ceiling. As this was during our office hours, our staff then needed to take the time to clean up after him."

"Very professional workers, friendly, explained all details and did a great job. Cleaned up everything after."

"Problem was not fixed despite second service call"

"Pleasant professional."

"He came promptly and cared enough to stay to make sure my house was cooling!"

"The technician was friendly and courteous and did a good job. He tracked mud onto our bedroom carpet however."

"Employee experienced knew his stuff. Very respectful. As far as Im concerned u can send him every time to do my maintenance."

"Very pleased with the promptness and the professionalism of the technicians,"

"Ronnie was on time, did a great job and explained shat he did!"

"Very helpful and professional !"

"Technician was very professional."

"Ronnie is very good. He listens to my thoughts on how well the system is running, if I have had problems. He is just easy to talk to and he does a very good job."

"He explained everything"

"Technician arrived on time, finished the job promptly and very neatly. He was altogether good to deal with."

"Competent, efficient,courteous"

"Kyle was prompt, efficient and courteous."

"I think you should only send a technical person for any maintenance on my AC unit!"

"Ronnie was very friendly and helpful. That makes a big difference. I was also pleased when there was an emergency a few weeks before someone came out straightaway."

"Our technician, Kyle, was great."

"Friendly, professional and courteous"

"Excellent service and professional service"

"everyone can improve. No one is a 10"

"The technicians arrived early and they were most efficient."

"Jimmy Mathurin is always respectful and thorough in everything he does and offers good advise. He has been our go-to guy for quite some years."

"Tech explained what he did and was very friendly"

"Great technician. Good communication skills"

"Our technician Octavius is the reason for the high rating"

"Everyone was very accommodating I appreciate that the service man had been here before."

"Happy with service"

"The 2 technicians were courteous, knowledgeable and respected my ideas"

"Wrong diagnosis and drained the freeon out my unit unnecessarily"

"Jimmy was on time(as before). He performed his duties effortlessly and provided some education along the way. He was friendly to my son and even remembered him from before."

"Jason was great; just disappointed the problem couldnt be fixed!"

"Personnel were courteous knowledgeable sand professional"

"Very professional and courteous"

"They do a good job although I would like if they would clean up any grease that is left after theyre done."

"One of the technicians was rude and searched the unit without permision"

"The Technicians stayed till job was done. Communicated how to basically use new equipment."

"Very pleasant young man."

"Mark V and Octavious D were both courteous, knowledgeable, and explained things so I could understand. Both are 5 STAR!!"

"I want to talk to as supervisor - worst Experience ever - DO NOT RENEW MY CONTRACT"

"Bad servuce..no knowledge no parts very pricey"

"tech was outstanding!"

"Polite, efficient, answered all questions, wore covid mask"

"Love our unit. No troubles and great check ups by you"

"Assume technical skills were good, but he was an hour late and lacked interpersonal skills his predecessors had."

"Kyle did a great job...."

"Tech very nice and helpful"

"I am a long time cust0mer and I have never had the bad time I had with this service call. I am thinking about going to another provider. It is too hard to explain the whole thing but the service man didn't show up during the selected time and had some strange excuse. Did not seem to have a clue when I asked him to check the thermosat. etc. Sorry...but is was a bad day all around."

"Good seevuce"

"Knowledgeable, friendly, worked in a timely manner, respectful of home"

"On any survey, this is the highest rating I give because there is always room for improvement. I was very satisfied!"

"timely and professional"

"None"

"Very professional. Explain everything."

"You were 2 1/2 hours late for a seasonal maintenance call. Our AC was working perfectly fine before the service and was not cooling after the service. You were scheduled to return the following day and never arrived. After spending 2 full days waiting for you we rescheduled for the following day and the the problem you created was finally corrected. The only reason I was generous with my rating of "3" was because your service has been fine in the past and the representatives on the phone are always pleasant."

"Solved the problem"

"Jimmy is an outstanding service tech. Hes thorough, knowledgeable and personable. Always goes the extra mile and explains what hes doing."

"Tech lied. Told me something was bad when another company came out 5 minutes after and showed me there was nothing wrong with part. More interests in selling me things I didnt need vs fixing the issue. Left house with no ac, said I would get quote next day. Never got quote. Basically, as far as you knew, left me without ac for 2 days. Took me to call an follow up. Luckily the other company was able to not only get me the part needed, but was able to get me temporarily running until the part came in."

"Totally professional."

"Did a good job"

"Octavias was great! Quick response. Very good at what He does! Knowledgeable and easy going. A pleasure to deal with. Thanks"

"Very thourgh and polite"

"Our technician was knowledgeable and very professional. He was a pleasure."

"System works very well. Jason is great to work with."

"Technician very knowledgeable"

"PROFESSIONAL, EFFICIENT TECHNICIAN"

"Quick response to emergency situation with failure of ac unit."

"Quick, knowledgeable"

"Emergency call. Fast service and resolved issue"

"Professional, knowledgeable and friendly"

"Thorough, efficient and knowledgeable"

"Thorough, fast and efficient service."

"Well kris in the office was super understanding and caring about the issues I had. She took the time to explain to me everything and fix the things that needed to be fixed."

"He was great! He did his work and answered our questions!"

"Jason was knowledgable, polite, and thorough."

"Prompt. Called to let me know on the way"

"Jimmy Mathurin is a true professional. When he shows up you know that he will always do a super job on your equipment. He is very through on everything he does. Service Experts has always done job performance for me."

"Problem still not fixed after two service trips."

"While your tech was great. Your office leaves a lot to be desired. They should be more honest when speaking to customers. My appointment was scheduled between 10 and 12. Tech got here 2.30 when your office said he was running a little late. The tech told me he didn't get the service call until 12.30 which was after my scheduled time."

"Kyle Pearson 636 was very nice and accommodating, seems to know what he is doing!!"

"Timely friendly & professional service!"

"The problem was fixed and is running fine."

"When I called due to our 5 year old Lennox unit was not working, it took multiple calls for you to acknowledge the needed parts wouldn't be available until year end, if even then. You didn't disclose that ours is a discontinued unit and the parts may never be available. You said you were sorry but offered no other alternatives to us. We have been a customer for many years and this is unacceptable service."

"The tecnitian was courteous and professional."

"The service rep is always very professional and informs us if anything is in need of repair, which is appreciated."

"on time, pleasant and thorough in all aspects"

"Did work done but not detail on service receipt. Had to call that did everything."

"Had a return of a good service man"

"he was very courteous and on time. did a great job."

"Technician showed up on time and was very thorough in his inspection. He was knowledgeable and polite."

"Jimmy always provides courteous and professional service. He is an asset for your company."

"All went well"

"You tried to sell me a part worth $17 for $357 which I find very rude an inexplainable your company will never set foot on our property again I hope my refund is in the bank by tomorrow"

"Customer service"

"Service man was nice and seemed thorough"

"Kyle arrived on time and was very professional"

"Right there when we needed them"

"It took two trips to determine that a paper from the instructions was clogging drain . Shutting off unit , had t at home watch twice"

"Very thorough and provided education."

"He explained everything he was doing and answered all my questions."

"Bill, was very friendly fast, helpful and completed his jobs quickly the kind of service men one appreciates"

"Service was great and the techs were wonderful!!"

"On time, went right to work and explained everything when finished."

"I would not trust the sales person."

"I think that making sure the drain line is clear when service maintenance is performed"

"Very complete and detailed review and service"

"Ronnie did not reset the thermostat schedule before he left even thought I mentioned it to him."

"On time,called when 15 mins. away,fixed the problem and went over the unit very thoroughly once operational waited to make sure the unit was still working. Thank you"

"Technician was competent and thorough"

"Knowledgeable and Professional"

"Your technician was on time did a great job couldve been easier they have the AC service. Thank you"

"Friendly and conscientious."

"Very knowledgeable"

"Prompt response"

"Very professional ang helpful"

"We have been with you for over 30 years . The past year we have had nothing but horrible service and repairs and appointments missed. Rude customer service when you have an issue. We spent over 20,000 for new system , then 6800 for new duct work and 1800 for the blue light system. All because we were told by your techs that we needed it for our system to run without the over heating problem we have had. This past issue, again, was the blower and the harness that needed to be replaced. In July we waited for the tech to show up when the air conditioner stopped working. Waited until 11:30 at night with a no show. When I would call to find out where he was, I was told we were next appointment . No show. Called again and the rep was nasty to me saying they were very busy. Had the blower replaced for the third time, went out again July 20th. Another missed appointment, then showed up next day. Replaced blower. Out again August 17th. Called for service , tech showed up ant 9:30 PM and said couldn't fix it. He told us they would get the part in the AM and be out to fix. Called in the morning, was told tech would get part and be out between 10-12. I called at 1:00Pm to see where the tech was and the nasty rep told me they had no record of my call or my 10-12 appointment. She said she would try and get someone out later that day. Told her the part needed to be replaced per the last tech and she said well someone has to come out and assess the problem first. Three days with no air with temps in the 90's. Very disappointed of how we were treated and all the money we spent based on the techs evaluation. Had to call another company to come out to fix it so we could at least get the air on before we either passed out, or mold started to grow in here. The new company that came out said that the smart system we had, shut the blower down because it was over heating. It is in the attic and it gets well above the temp that the system can handle. It will be moved so that we don't go out again. Shame on your techs for the bad service and just constantly changing out the same part almost monthly."

"He was very thorough"

"SERVIICE TECH DEMANDED MONEY FROM KEYHOLDER---DON"T I HAVE AN ACCOUNT WITH YOUR COMPANY?"

"Robert came on Saturday and did a cursory review of the issue - found one problem and stopped with resolving that - it was NOT the root cause, so the problem continued until Octavius came on Monday. He actually checked the attic, found and corrected the root problem - SUCCESS! He also listened to my issues and found a resolution to a related complaint."

"The technician was here and fixed our program super quick!!"

"worked efficiently"

"Problem solved"

"Very thorough"

"Came early in appointment window. finished work quickly and efficiently"

"He fixed the problem and gave me an explanation that I actually understood with detail."

"Nobody showed."

"On time. Efficient. Cordial."

"Jimmy resolved the problem quickly and completed the work in good time."

"When the technician arrived, he said that the temperature variation of 3 - 4 degrees from thermostat setting to actual temperature was not normal, yet after finding no leaks, the problem still exists. This is a fairly new system installed by your company. What is the problem? Also, more concerning was the fact that our thermostat went blank around 9 pm the day of servicing and we had no ad until 4pm the following day when I had another technician come to our house and fix the problem. I called your company on the morning after your service call around 8:30am and left a message at 243-9213 and have still not received a callback."

"Technician was forthright in describing the problem and how to fix it. He was friendly and professional"

"The guys were very informative and friendly. Explained all my options. And came early!"

"I am without air and no word when it will end..I have been with Service Experts for over 20 years and I would expect more from you Right now the temperature in my house is 92 degrees and I am 82 years old living alone..not happy with the situation!!!"

"Fast service"

"on time"

"Timely response. Job done well"

"Very clear and concise explanation"

"Both visits were for emergency problems and service happened the same day as the problems happened."

"Ronnie is a fantastic employee. He did a fine job. I would have given a 10 if is wasn't for the fact that we were told the appointment would be between 12-2 and he could not make it until well after 4pm. It seems you may have overbooked workload."

"He got the AC working again by flushing it out"

"They could not find leak."

"The work done was very good. The charge for the work is not reasonable since we have a service contract. We should not b charged for equipment malfunction that caused the problem. We expect to be credited for the payment we made."

"100"

"Your personal are. Professional and well knowledgeable about the Lennox equipment.Both are assets to your Company. Richard Wyburn"

"Ronnie arrived quickly, diagnosed the problem and got everything fixed in a little over an hour. I was very impressed."

"Quick, communicated excellent, and fixed the issue"

"The work was performed the same day I called and was completed quickly."

"First man didn't show or call. Next two Tried to fix it, but, in both cases, within one hour, the a.c. and thermostat were as broken as before the men came"

"Bill drained our water discharge pipe. Apparently this was not done in April during our semi-annual visit. The water was overflowing in the adjacent living room and bedroom. The carpet in the bedroom was wet and discolored, The baseboard was molded. Needless to say I was not happy, but am glad that Bill solved the problem with no charge to us."

"The tech, I believe named Josh, was very thorough"

"POLITE, THOROUGH, KNEW WHAT HE WAS TALKING ABOUT"

"Your Tech's are so polite and complete the job in a timely manner."

"A specific coil rinse was requested with Aron. The men showed without it. They requested additional cost for algae tablets. So I had to provide the specific tablet that was requested on two properties."

"knew what to do."

"I have been waiting since 06/28/21 for an answer or quote as to what can be done to repair my air conditioner at my condo in Naples 7300 Glenmoor Ln #108 I keep getting the ans that I will get a call back in the PM no no one calls??? I am very upset with your company it seems like the co/op has gotten so big that little guys like me don't matter anymore."

"Tech is great do not like your policy of sending another person to try to sale me things"

"Very courteous and knowledgeable"

"They came right away to help! New what was wrong guickly! We're very respectful."

"Jimmy has knowledge and is very friendly. I wont let anyone else work on my units."

"they were trying tog et me to spend more money 1st they said it was a leak search then they said i already had a coil leak"

"Dont have prove that what they did has solved the problem."

"They were very informative and professional."

"After two weeks and three service trips, the air conditioner still does not woek"

"BEST TECH I EVER HAD"

"They came early and were very virtuous. Went right to work."

"Darien did an absolutely fantastic job. He had to replace our air handler because the one installed had a leaking coil. The new AH was larger than the original. He worked alone and had a very hard job fitting it into a small space. In addition to his technical skills, he is a very personable person and surely a very valuable employee of SE."

"It was professional."

"Technician was fine. Thermostat is bad $800.00 to replace no warranty because serial number on thermostat is 5 years old. Should be using install date. Must have been on shelf for a while. Warranty on serial number and not install date is bad. I would like Lennox Warranty department phone number and a person to talk to."

"The high temperature was made to what I Wanted no more than 68"

"Very friendly and professional They stayed working hard and steadily through the whole process It was a great! Thank You"

"They did a good cleaning out of our hose and showed what they found."

"Tech was friendly and professional."

"Both of the gentlemen who came to the house were very professional, very knowledgeable, and very helpful."

"Jimmy and Cory did an outstanding job for their technical expertise and customer service. They were very knowledgeable and courteous."

"Timely manner.Tech was very professional and solved the problem."

"John and Ron showed up a little early with a Call to me and went right to work. They are both good guys and answered all my questions. Even taught me a little about AC."

"He explained everything throughly"

"The tech did not bring out the part that I had told the scheduler would be needed. The tech said he had no notes to that effect. The tech preformed all other duties but had to order the part & had to schedule another Appt. A waste of time & expense."

"Excellent service"

"We got all the info we needed"

"Jason remembered what had been done a year ago and did a professional job doing the work required. Alston was very informative with future work needed on my A/C unit."

"Your technician cut off a pipe at my air handler for not reason and with doing that he broke a part inside my air handler. The unwelcomed sales person suggested a coat of repair to me of $2,100! Another AC company came out to access the damage and confirmed that the broken part was not due to age of my AC but rather an accidental or purposely broken."

"Very professional team."

"polite &efficient"

"received phone call before arival. work done according top plan. on schedule."

"The techs spent a lot of time cleaning and inspecting my system and made some minor, I requested repairs that needed attention."

"Checked everything"

"Always on time and spot on with the work. Excellent abs knowledgeable staff"

"Octavio was very professional and informative and he got our A/C system working great"

"Your company was professional making the appointment -on time when arriving. Just overall great. In fact I posted a pic of Cory's Business Card onto our "ENTRADA" Community Facebook page -and added you to our Approved Vendors List that's being created for over 700 Homes here :)"

"The technician was on time, cordial, professional, and quick."

"Thinking more about the company than the customer"

"Courteous, knew his job & got it done"

"Expected repair to be performed in a timely manner; instead was without AC for eleven days (4/26/2021 to 5/6/2021), a time period when average daily highs approached 90°F. Visited by four different service techs over this time, each performing their own troubleshooting routine, & each leaving without completing the repair. Repair began 4/26 about 2PM with arrival of both service tech & sales rep; found blown fuse & LV transformer & determined that the reversing valve was bad. Paid $349.00 for replacement of blown fuse & LV transformer: $213.00 for transformer (MSRP about $25.00) & $58.00 for fuse (MSRP about $1.00) plus trip & membership fees. In hindsight, should have cut ties after this visit. Jimmy Mathurin was the last service tech assigned to our repair, arriving about 4:30PM on 4/29, performed his own troubleshooting & came to the same conclusion: the reversing valve was bad. Jimmy was charged with completing our repair, which he was able to do on 5/6 & restored our AC."

"On time, friendly, worked efficiently."

"They were helpful and answered all our questions!"

"Timely, efficient, and pleasant!"

"Ronny extreamly competent, courteous and professional."

"Good price and professional"

"Never got a bill receipt from things done & they said on copy low refigerant & didnt fix it"

"Because I called in the evening and he arrived at 9 or so. He stayed until we had air and he finished the repair. We need a part and he took care of ordering it, He was extremely efficient and very nice."

"Technicians were professional and friendly. Wire masks and booties. Did the work necessary and provided helpful ideas"

"We wanted pricing on cleaning and lights and got talked into replacing units and a maintenance contact that made ridiculous money for your company. Cancelled contract and are still waiting for quote. This is the 3rd time we have requested."

"Extremely thorough and very professional"

"Nick did a thorough job of inspecting the ductwork and took lots of photos to show us what it looked like. He also had good recommendations for our needs."

"Good job"

"Do not understand why you dont provide filters when you do the service. This is very inconvenient"

"The thermostat was shattered and broken. I was then charged $90 something bucks for a guy to come tell me what I already knew (even though I was assured there would be no service charge). I wish they just would have told me they didnt have any thermostats in stock over the phone. Said they would get back to me and never did."

"Tech suggested replacement of capacitor and resonan it was needed,I mhad him replace same"

"Outstanding service."

"Great Technician"

"The service tech was knowledgeable and a nice person."

"Your service is always great."

"Very personable service"

"It would have been a 10 but I was told I would get a technician the same evening I called and after midnight, I called to make it a morning appointment because my tenant wanted to go to bed. Once they were there the next day, problem solved."

"Great service guy"

"Your company hires good people, friendly and really look things over."

"Very efficient"

"Very smart young man! He knew what he was doing and explaining!"

"Jimmy is an honest and excellent technician. Any time he's been to my home he always corrects the problem."

"He was very efficient."

"I wasn't there, my contact said all went well"

"Came quickly Kept me informed regarding our problem Fixed the problem"

"Inspection was made. Discusssion was held with explanations given as I asked a few questions."

"Techs went out their way to resolve my issues"

"The associates were very punctual and worked efficiently."

"Very professional and knowledgeable"

"Professional, knowledgeable"

"Eddie did a good job"

"Knowledgeable courteous professional"

"Everything done well and professionally. Only negative was the unplugged the power to my irrigation time and did not plug it back in. Only notices when my lawn and shrubs started looking droopy."

"Called for service on a Sunday. Someone was out within 1 1/2 hours. Amazing. Technician was very nice and professional. Found problem, and fixed it. Very happy."

"Not sure why 2people came."

"I asked for my system to be fixed and got a pitch for installing a totally new system to replace one that is only seven years old."

"Mike and Austin did a great job"

"About an hour after the tech left the air filter cover fell off. I had to climb up and put it back on."

"Your tech installed the new unit"

"My only concern is that the technician I always use-and requested to have when I made the appointment did not show up. Jimmy is who I requested. Octavious who did show up was very professional and respectful and Im sure did a great job. He explained everything to me. But my request was not met when I made the appointment and no explanation was given. That could start raising some concerns, however the company has been great in the past."

"Tech was knowledgeable and explained everything."

"it would have been a 10 if someone would have followed up to deliver and communicate about the 12 furnace filters i paid the service guy for. He told me someone was going to drop them off in a few days. After I called twice, they finally dropped them off"

"This rattle has been a been a problem for many years and this tech seems to have taken care of the situation."

"They did excellent work,,knew what they were doing, clean and great to talk to"

"excellent service as usual from you folk"

"Friendly, knowledgeable staff."

"Techniian arrived 30 minutes after call for service"

"mike did best job with his team"

"Always good service. Very knowledgeable."