Service Experts Heating & Air Conditioning Reviews

"Very clear and concise explanation"

"Both visits were for emergency problems and service happened the same day as the problems happened."

"Ronnie is a fantastic employee. He did a fine job. I would have given a 10 if is wasn't for the fact that we were told the appointment would be between 12-2 and he could not make it until well after 4pm. It seems you may have overbooked workload."

"He got the AC working again by flushing it out"

"They could not find leak."

"The work done was very good. The charge for the work is not reasonable since we have a service contract. We should not b charged for equipment malfunction that caused the problem. We expect to be credited for the payment we made."

"100"

"Your personal are. Professional and well knowledgeable about the Lennox equipment.Both are assets to your Company. Richard Wyburn"

"Ronnie arrived quickly, diagnosed the problem and got everything fixed in a little over an hour. I was very impressed."

"Quick, communicated excellent, and fixed the issue"

"The work was performed the same day I called and was completed quickly."

"First man didn't show or call. Next two Tried to fix it, but, in both cases, within one hour, the a.c. and thermostat were as broken as before the men came"

"Bill drained our water discharge pipe. Apparently this was not done in April during our semi-annual visit. The water was overflowing in the adjacent living room and bedroom. The carpet in the bedroom was wet and discolored, The baseboard was molded. Needless to say I was not happy, but am glad that Bill solved the problem with no charge to us."

"The tech, I believe named Josh, was very thorough"

"POLITE, THOROUGH, KNEW WHAT HE WAS TALKING ABOUT"

"Your Tech's are so polite and complete the job in a timely manner."

"A specific coil rinse was requested with Aron. The men showed without it. They requested additional cost for algae tablets. So I had to provide the specific tablet that was requested on two properties."

"knew what to do."

"I have been waiting since 06/28/21 for an answer or quote as to what can be done to repair my air conditioner at my condo in Naples 7300 Glenmoor Ln #108 I keep getting the ans that I will get a call back in the PM no no one calls??? I am very upset with your company it seems like the co/op has gotten so big that little guys like me don't matter anymore."

"Tech is great do not like your policy of sending another person to try to sale me things"

"Very courteous and knowledgeable"

"They came right away to help! New what was wrong guickly! We're very respectful."

"Jimmy has knowledge and is very friendly. I wont let anyone else work on my units."

"they were trying tog et me to spend more money 1st they said it was a leak search then they said i already had a coil leak"

"Dont have prove that what they did has solved the problem."

"They were very informative and professional."

"After two weeks and three service trips, the air conditioner still does not woek"

"BEST TECH I EVER HAD"

"They came early and were very virtuous. Went right to work."

"Darien did an absolutely fantastic job. He had to replace our air handler because the one installed had a leaking coil. The new AH was larger than the original. He worked alone and had a very hard job fitting it into a small space. In addition to his technical skills, he is a very personable person and surely a very valuable employee of SE."

"It was professional."

"Technician was fine. Thermostat is bad $800.00 to replace no warranty because serial number on thermostat is 5 years old. Should be using install date. Must have been on shelf for a while. Warranty on serial number and not install date is bad. I would like Lennox Warranty department phone number and a person to talk to."

"The high temperature was made to what I Wanted no more than 68"

"Very friendly and professional They stayed working hard and steadily through the whole process It was a great! Thank You"

"They did a good cleaning out of our hose and showed what they found."

"Tech was friendly and professional."

"Both of the gentlemen who came to the house were very professional, very knowledgeable, and very helpful."

"Jimmy and Cory did an outstanding job for their technical expertise and customer service. They were very knowledgeable and courteous."

"Timely manner.Tech was very professional and solved the problem."

"John and Ron showed up a little early with a Call to me and went right to work. They are both good guys and answered all my questions. Even taught me a little about AC."

"He explained everything throughly"

"The tech did not bring out the part that I had told the scheduler would be needed. The tech said he had no notes to that effect. The tech preformed all other duties but had to order the part & had to schedule another Appt. A waste of time & expense."

"Excellent service"

"We got all the info we needed"

"Jason remembered what had been done a year ago and did a professional job doing the work required. Alston was very informative with future work needed on my A/C unit."

"Your technician cut off a pipe at my air handler for not reason and with doing that he broke a part inside my air handler. The unwelcomed sales person suggested a coat of repair to me of $2,100! Another AC company came out to access the damage and confirmed that the broken part was not due to age of my AC but rather an accidental or purposely broken."

"Very professional team."

"polite &efficient"

"received phone call before arival. work done according top plan. on schedule."

"The techs spent a lot of time cleaning and inspecting my system and made some minor, I requested repairs that needed attention."

"Checked everything"

"Always on time and spot on with the work. Excellent abs knowledgeable staff"

"Octavio was very professional and informative and he got our A/C system working great"

"Your company was professional making the appointment -on time when arriving. Just overall great. In fact I posted a pic of Cory's Business Card onto our "ENTRADA" Community Facebook page -and added you to our Approved Vendors List that's being created for over 700 Homes here :)"

"The technician was on time, cordial, professional, and quick."

"Thinking more about the company than the customer"

"Courteous, knew his job & got it done"

"Expected repair to be performed in a timely manner; instead was without AC for eleven days (4/26/2021 to 5/6/2021), a time period when average daily highs approached 90°F. Visited by four different service techs over this time, each performing their own troubleshooting routine, & each leaving without completing the repair. Repair began 4/26 about 2PM with arrival of both service tech & sales rep; found blown fuse & LV transformer & determined that the reversing valve was bad. Paid $349.00 for replacement of blown fuse & LV transformer: $213.00 for transformer (MSRP about $25.00) & $58.00 for fuse (MSRP about $1.00) plus trip & membership fees. In hindsight, should have cut ties after this visit. Jimmy Mathurin was the last service tech assigned to our repair, arriving about 4:30PM on 4/29, performed his own troubleshooting & came to the same conclusion: the reversing valve was bad. Jimmy was charged with completing our repair, which he was able to do on 5/6 & restored our AC."

"On time, friendly, worked efficiently."

"They were helpful and answered all our questions!"

"Timely, efficient, and pleasant!"

"Ronny extreamly competent, courteous and professional."

"Good price and professional"

"Never got a bill receipt from things done & they said on copy low refigerant & didnt fix it"

"Because I called in the evening and he arrived at 9 or so. He stayed until we had air and he finished the repair. We need a part and he took care of ordering it, He was extremely efficient and very nice."

"Technicians were professional and friendly. Wire masks and booties. Did the work necessary and provided helpful ideas"

"We wanted pricing on cleaning and lights and got talked into replacing units and a maintenance contact that made ridiculous money for your company. Cancelled contract and are still waiting for quote. This is the 3rd time we have requested."

"Extremely thorough and very professional"

"Nick did a thorough job of inspecting the ductwork and took lots of photos to show us what it looked like. He also had good recommendations for our needs."

"Good job"

"Do not understand why you dont provide filters when you do the service. This is very inconvenient"

"The thermostat was shattered and broken. I was then charged $90 something bucks for a guy to come tell me what I already knew (even though I was assured there would be no service charge). I wish they just would have told me they didnt have any thermostats in stock over the phone. Said they would get back to me and never did."

"Tech suggested replacement of capacitor and resonan it was needed,I mhad him replace same"

"Outstanding service."

"Great Technician"

"The service tech was knowledgeable and a nice person."

"Your service is always great."

"Very personable service"

"It would have been a 10 but I was told I would get a technician the same evening I called and after midnight, I called to make it a morning appointment because my tenant wanted to go to bed. Once they were there the next day, problem solved."

"Great service guy"

"Your company hires good people, friendly and really look things over."

"Very efficient"

"Very smart young man! He knew what he was doing and explaining!"

"Jimmy is an honest and excellent technician. Any time he's been to my home he always corrects the problem."

"He was very efficient."

"I wasn't there, my contact said all went well"

"Came quickly Kept me informed regarding our problem Fixed the problem"

"Inspection was made. Discusssion was held with explanations given as I asked a few questions."

"Techs went out their way to resolve my issues"

"The associates were very punctual and worked efficiently."

"Very professional and knowledgeable"

"Professional, knowledgeable"

"Eddie did a good job"

"Knowledgeable courteous professional"

"Everything done well and professionally. Only negative was the unplugged the power to my irrigation time and did not plug it back in. Only notices when my lawn and shrubs started looking droopy."

"Called for service on a Sunday. Someone was out within 1 1/2 hours. Amazing. Technician was very nice and professional. Found problem, and fixed it. Very happy."

"Not sure why 2people came."

"I asked for my system to be fixed and got a pitch for installing a totally new system to replace one that is only seven years old."

"Mike and Austin did a great job"

"About an hour after the tech left the air filter cover fell off. I had to climb up and put it back on."

"Your tech installed the new unit"

"My only concern is that the technician I always use-and requested to have when I made the appointment did not show up. Jimmy is who I requested. Octavious who did show up was very professional and respectful and Im sure did a great job. He explained everything to me. But my request was not met when I made the appointment and no explanation was given. That could start raising some concerns, however the company has been great in the past."

"Tech was knowledgeable and explained everything."

"it would have been a 10 if someone would have followed up to deliver and communicate about the 12 furnace filters i paid the service guy for. He told me someone was going to drop them off in a few days. After I called twice, they finally dropped them off"

"This rattle has been a been a problem for many years and this tech seems to have taken care of the situation."

"They did excellent work,,knew what they were doing, clean and great to talk to"

"excellent service as usual from you folk"

"Friendly, knowledgeable staff."

"Techniian arrived 30 minutes after call for service"

"mike did best job with his team"

"Always good service. Very knowledgeable."

"Technician was professional, courteous, and skilled."

"Was there first thing in the morning. courteous and neat"

"Prompt service"

"Checked all equipment"

"Showed strong willingness to fix the issue"

"RONNIE WORKED FOR 3 HOURS, MOST OF THE TIME IN THE HOT ATTIC, TO GET OUR AC TO WORK AGAIN."

"Eddie did a fantastic job and explained everything. Alston also helped out with the service contract and explained everything, I appreciated what he did to help me out. Thanks to both of these guys."

"Your technicians were on time they were perfect gentlemans and they were very upfront with me with the costs and they were very friendly"

"Thorough. Found an issue and did follow up."

"Pro"

"Jimmy is the best. Very professional and does a great job."

"He was very professional and answered all question we had and went above and beyond normal customer service"

"Guys were very professional neat And efficient. Also very pleasant"

"denny was on time, experienced and delivered the goods"

"On time quick service"

"I was not home when the air conditioner was serviced they left the house that turn the breaker back on I thought before they were supposed to leave they were supposed to make sure everything was functioning would not be possible with breaker off luckily my wife noticed the heat climbing and somebody was still sitting out front there were apparently two gentlemen here at that time want to price the air I want to service the unit I dont know which one she caught but he corrected the breaker obviously had She not called him she by herself without an able to figure out what was wrong but Id say the main issue is wise to John and willing to leave without hearing the air handler in the compressor running"

"Cole showed up on time, very polite and got the job done quiclky."

"Mike is a pleasant, personable and courteous young man."

"Courtesy respectful and good work but the after hours telephone operator did not set up my appt correctly and I was left hanging. Not tech fault tech was good just clerical error"

"As always Jimmy is thorough, respectful and just a pleasure to have in my home. Also the additional rep Michael was also a pleasant addition and informative."

"He was very efficient"

"Always take care that the HVAC is working and no issues to worry about."

"Overwhelmed with the negative approach to the system with which we experienced no problems prior to this routine visit ."

"Fast and thorough"

"We were greatly misled in the proposal for this job. Weve been customers for decades, and trusted the salesperson who convinced us that we needed major work. The task turned out to be no more than changing several feet of flexible air ducts, and a small, half-day job. We were charged $15,718.00, which we know was an overcharge of thousands of dollars. After realizing this, we contacted the company immediately, assuming a grave miscalculation had been made. Distressingly, Mr. Bill Boyette offered no correction, compensation, or compromise. Service Experts has lost a faithful, regular customerand any future customers we might have referred. We are frankly appalled at this outcome, and of course will never again use or recommend this company."

"Tech claimed that I had a leak and was very low on refrigerant (some type of reading of 1.1 vs should be 7). My home maintenance company found loose caps and added 1 ldbof 410A"

"Great technician"

"all did a good job of servicing my unit but spent way too much time trying to sell me on more this and that. Prices are way out of line with other competitors and i would never us Service Experts for water heater or other products."

"Tech was to do yearly maintenance. Introduced himself and did the maintenance, advised that he was done and left. Very nice."

"Jimmy is without a doubt one of the best service technicans I have had the pleasure of dealing with over the years. He is knowledgable and goes over and above to make sure than I was satisfied with the service he was providing. Jimmy also found a noise problem that other technicans could not find and correct. Jimmy is a great and I would give him my highest recommendation."

"Work was done quickly and efficiently and at a great price and the technician offered suggestions with NO HARD SELL! That's a big plus!"

"On time"

"I know my new AC system is fantastic, even though it took many visits to complete the installation. My disappoint arises from spots in the carpet outside my utility room which have not responded to my normal carpet cleaning product. It seems to be an industrial product-most likely an adhesive of some sort. If you have a way of getting rid of these three areas, I would be mmost grateful."

"Fast service and problem solved."

"Everything that was going to be purchased and explained well. The workers called they were on their way and arrived on time. They really worked hard and did an excellent job. They definitely were professionals and knew what they were doing. Also took care of covering the floors and cleaning up when done. We're very happy with the new a/c and advantage plan !"

"On time, tech very knowledgeable and courteous"

"Technician called to tell me he was on his way and arrived within the appointment time frame. He was pleasant and respectful."

"Jimmy was very good. He was very knowledgeable."

"Tech very friendly professional friendly and helpful"

"Called to say on the way....explained the problem that the drain line had plugged up and cut the unit off. Fixed it."

"The technician went out of his way to correct the problems"

"Jimmy was very very knowledgeable about servicing the unit and installing thermostat. He taught us how to use the app and thermostat! Very pleasant person to have come and service our unit."

"Quick response, quick repair, minimum downtime."

"Knowledgeable people, efficient and fast"

"Ronniie does a great job, gets the job done efficiently and is a great person to have working in your house"

"Fast response, effective replacement, instructed on how to use new system, courteous"

"Because everything went well as expected"

"New unit installed kept tripping off. Called for service -Tech called that he was 4 calls behind. I agreed that he can come the next day. He said he would definitely be there. No show. Called at 3pm. They apologized but said the appointment was displaced etc. scheduled another appointment for following day. This is the 2nd time I had a no show or cant make it."

"Took longer than anticipated to install the thermostat BUT the technician worked diligently and was very professional and friendly."

"Jimmy did a very good job and my beef is not with him. I am very dissatisfied because this is a brand new water heater and this is the second service call. This time it had to have two new heating elements and two new thermostats. I have had no end of trouble getting the rebates that were due me and to make matters worse, they sent the bill to the wrong address after numerous attempts to have the mailing address changed."

"The crew was very clean and professional"

"Ron does outstanding work. Very professional"

"Do not send the same technician"

"Service men were extremely polite and effficient."

"Very prompt, professional, safety aware, and educated on trade."

"Jimmy does an excellent job. I always ask for him."

"Technician performed task safely and efficiently. Very pleased with levels service provided."

"The contractors were professional and very courteous. They went above the duty and showed true compassion. Thank you."

"Prompt service"

"Michael is very friendly, knowledgeable, and customer oriented."

"Jimmy is very knowledgeable and very nice."

"technician was on time , solved the problem and did a complete system check"

"Ronny took time to explain my new system to me whi h was very helpful."

"Don't ever give 10"

"Thorough job, considerate, friendly service."

"always great!!!!!!!"

"Jimmy explained what my system needed which out making me feel like I was being conned. He showed me pertinent parts."

"Professional, thorough, recommended enhancements"

"Very nice"

"great guy. He caught us at a bad time, and it was difficult for us to understand all that he was "finding" and again what he was trying to sell us."

"Discovered that tech did NOT check drain areas. Two have NEVER been permanent attached when installed as discovered by Wilson Plumbing. Expect it to be accomplished NOW."

"There was no solution to my problem"

"Jimmy is great"

"because Jimmy is the BEST"

"Very efficient"

"polite, courteous, punctual"

"We had an electrical problem with a breaker & the handler. We were able to get our electrician to come over. Sam waited patiently for an hour until the electrician came and fixed the problem. Sam worked overtime to make sure our furnace was working properly. Kudos to Sam for his professionalism."

"Knowledgable, Professional and kind."

"Funny every time someone comes out to my house for service I need $1,000's of repairs...or I'm told I should just but a new air conditioner for $6,700. Had them at my house 5 mo earlier to have $4,000 of work done - the guy that was just at my house had no record of that?? Will never go back"

"After two techs told Id we had no problem, Sam took the time to determine that we had a faulty thermostat. If not for him wed be former customers."

"Miss Mike Stack. Octavius is pleasant and seemed to do a good job. He had another gentleman with him who did most of the talking. At one point that gentleman started talking about replacing coils on our systems which were installed in 2018. Did not like him already talking about replacing items on a new system. That's over doing the sales job. Mike Stack never did that. If over selling continues we will not stay with Service Experts."

"Friendly, professional, timely service."

"tech left the outside breaker off and cover in the up position. I had to figure out why no air conditioning on my own."

"Excellent service. He explained everything."

"Professional and thorough"

"The job is not yet completed."

"The Sales Person Alston was personable and efficient ...Courteous and informative The Technician Darien was professional, courteous, friendly and was neat and clean in the installation of the water Heater"

"On time, neat, thorough, personable, no hard sell."

"He very clean and does a great job ????"

"Your company has always had my back, for the last 15 or 20 years. Many thanks for your great service work."

"The tech aside from being very polite was confident on what he was doing even when I was concerned that he wouldnt have enough daylight to complete the job on time. Excellent work in quick time"

"First off, he was early . . very professional and friendly . . and he did a great job!"

"Polite prompt service"

"issues have been resolved"

"Havent got back to me with date to install filter system"

"They did a thoroug job."

"Efficient and professional maintenance visit"

"The"

"So far, so good. But just felt there was a bit of indifferent attitude. Also found after they left that my folding step ladder was still open - in front of the side door - which I then found was unlocked (I never leave it unlocked) - the A/C unit is right outside that door, so I don't mind they used it - just leave things as you find them. The new system is different and I'm trying to get used to it - no one warned me about some of the "idiocyncrasies" so I'm learning as I go."

"Your staff is always courteous, professional & knowledgeable"

"Timely friendly service!"

"Timely friendly service!"

"prompt, courteous, & thorough"

"tech came out with sales guy and tried to up sale me the whole time. Said I needed a new system and the the system was full of anti microbial growth. That it was about the worst he had even seen and 9 on a scale of 10. I paid for an air quality test from a mold inspector and only had one typical level common non toxic mold."

"We are renting the unit ???"

"Timely, professional."

"Great customer service !"

"Your technician knew the thermostat and explained how to change settings when we wanted to."

"I hesitate providing "excellent" ratings when I haven't been able to verify the performance of the installed equipment although the installation was efficient and professional."

"I was very well satisfied with my service from the a//c representative. I had a problem with the Advantage Program representative. He did not represent fully the costs of a 50 gallon water heater. After I signed a contact for a $33.00 per month payment for 10 years, and the reps had left, I ran the figures and realized I would be paying over $2,300 for 10 years for a water heater. I also noticed the water heater was leased, so I assume after 10 years I do not own the water heater. I immediately called the representative and cancelled the contract. I was told to download a cancellation page from the agreement and mail it to a Texas address. I took the cancellation notification to the post office the same day and spent almost $7.00 sending it registered mail, return receipt requested. The next day I decided to call the local Service Experts Office and cancel again as I wasn't sure my mailed cancellation would arrive within the three day business restriction. I told the young lady I talked to that I wanted to cancel and why, and I also told her that a big spot was in the street from their parked vehicle and had run down my driveway into a swale and left a large blochy spot. A gentleman called me back and I explained the situation. He said they never park their vehicles in the driveway and I told him that it was in the street but had run down from the street into my swale. I don't know if anyone came out to check it or not, but the street spot, long line and spot in the swale are snow white and look awful. I live in a very nice neighborhood, and it is very noticeable. I have been with your company for over 30 years and this is the first time something like this has happened."

"In extreme heat we had to wait two weeks for the installation of a thermostat."

"Sam Bell was awesome! Our Lenox A/C was installed by Service Experts in March 2020. When we arrived from RI on 11-17-2020 our A/C was not working. Sam Bell, after doing a number of tests found the problem was in the copper line. We are awaiting to receive authorization from our condo association to repair this."

"Incident earlier in the day apparently had corrected itself but technician still checked out controls and relays to ensure all was ok."

"When he told me how much for the diagnostics etc. he recommended - I was in shock, and unhappy. He quickly dropped it and proceeded to just write up the list of issues - so now I will have to pay for another service call for the UV bulb. I have faithfully had maintenance every 6 months. The age listed on his report is 3 years - THIS IS RIDICULOUS! Drain pan has been replaced - but now there's bacteria/rust - is that normal?"

"Your service people are always reliable. I wish Salespeople would NOT come with."

"I have a contract with you that is fully paid and your technicians refused to recognize it."

"Informed us to reschedule due to stormy weather to assure safety"

"Always happy to get Jimmy to service our unit. Know when he shows up everything will be done right."

"I was scheduled to have Jimmy as my technician and it was not him. And I am getting tired of getting a sales pitch every time they come out to service my AC"

"Ronny I have known for several years! He knows my machines and he takes good care of them. He is the best!"

"I originally called for my 1st service on their special price Dina I agreed to a one year commitment but 2 more additional services. They came the other day and completed their 1st additional service and said that the service contract was now completed I said there was one more service I should be available for they said no the 1st service you caught was included with my contract that means set up paying $39.99 for the 1st service I paid a lot more money for to services on no longer Will no longer deal with this company trying to cheat people out of money"

"The line inside the house was blocked and he worked very hard and long to get it unblocked."

"Jimmy always does an exceptional job and we are always pleased."

"Service people arrived in a timely manner within the promised time window. They were polite and did a great job."

"Quick Response time when air was not working."

"Satisfaction guaranteed."

"Jimmy diagnosed the problem of crossed wire connection immediately upon opening the compressor and was patient and thorough in explaining and efficient in setting up the new touchscreen."

"Cole fixed the problem and he seems very professional. We were very pleased."

"Pretty happy camper"

"They came to fix my problem right away it took a week but they fixed it"

"Courteous technition"

"Very through and competent"

"It got fixed. We were not there when it was fixed as this is our Florida condo. We were in Indianapolis where we live off season."

"I was out of town, my son at home. Jimmy took the time to call & explain the service maintenance call. Stephanie also followed up with a question in a prompt & courteous manner"

"Nick came with Jimmy for our maintenance. He was trying to sell us a new ac. Ours is only 4 years old. In the end it was a 10 year deal which came to almost $20,000 for this deal. What deal. Come on guys. As customers for over 16 years we were more than annoyed by this guy trying to sell us the great deal. Same on you."

"System was serviced but apparently the duct work needs replacement"

"My concerns were addressed and solved."

"The previous service agent did a poor job checking the return filters and told we our pressure was a bad ratio and needed a new valve. The truth is the pressure differentiation likely was from filthy filter. They have never checked the filter in the previous service calls also."

"He knew what to do. He was very professional. He answered any questions we had. Please send him back anytime we have a problem."

"Problem fixed!"

"We keep having a recurring problem that is still not fixed, I asked to have a supervisor to call me."

"Bill is always very nice and efficient. And, we can have generic conversations."

"Problem not solved."

"Excellent timely service"

"Service was very good."

"He. Came in and as soon as I explained the problem and showed him he knew exactly what was wrong."

"We don't like having a salesman come with the technician each visit. We also don't like feeling that we are being sold. The pressure to sign up for the 7 year contract was too much, and the prices of your units are too high, even when provided a range of options."

"I got a quick response and Aaron was always available and accomodating."

"Very professional & personable. Told us exactly what was done."

"The issue did not get fixed...the technicians said everything checked out and admittedly said they dont work on water cooled a/c often and dont stock the parts on the truck. One hour later same issue with a/c turning off and called Condee. They said the machines have a code you read and it took him 15 minutes to flush the drain. Issue fixed. So I paid service experts for nothing and said new system would be 13k. I asked Condee about that price and he said their cost would not be half that."

"The tech was friendly, answered all of my questions and was right on time. He did a great job."

"Good service"

"Tech came at 9pm did a great job and got our ac running again. It was just a clogged outside drain."

"very efficient and on time."