shirley D. naples, florida June 30, 2022 "I was very pleased and have been for many years. They took care of my problem asap."
pat R. naples, florida June 29, 2022 "Service was excellent. Kyle arrived early and worked quickly. He did a thorough check and clean of the system as well as taking care of the problem."
dan M. ft myers, florida June 28, 2022 "Jimmy, the technician provides excellent service and he has the knowledge to take care of our a/c equipment effeciently."
john P. fort myers, florida June 26, 2022 "Technicians are always on time, professional, and through."
chelsie V. fort myers, florida June 21, 2022 "The technicians are always very helpful and look for ways to provide the best service. The salesmen twice that have been to my house have been very sexist, do not explain what I am paying for and you can definitely tell they are just trying to sell you items, not personable or doing the best for the customer just selling for them."
jeff M. naples, florida June 15, 2022 "Competent tech-savvy. Explained everything they were doing in terms I could understand. Answered all questions."
laura M. cape coral, florida June 10, 2022 "Kudos to the office and technicians for handling my emergency service. I was on a cruise when pet sitter noticed air was not working. My daughter called Service Experts and they came that very day and fixed the problem. No charge! Great service and communication."
jerry S. north fort meyers, florida June 09, 2022 "Advantage Plan is a great way to make sure your AC system is always at its best."
steve C. naples, florida June 08, 2022 "Cole and John did an extremely thorough job. They inspire complete confidence."
patricia K. naples, florida May 30, 2022 "Service Experts has been there for me whenever I need help. Lately, it seems the up sell may be happening? I trust what needs to be done is being done on my service dates and I don't need more than that. I'm learning as well about Florida's weather and my own system. Thank you."
mark S. naples, florida May 28, 2022 "A system that is only 16 months old took 4 full days at 92 degree heat to reactivate"
alison F. fort myers, florida May 28, 2022 "hate that when asking for service you always send a sales person - sick of it"
mr haines H. fort myers, florida May 26, 2022 "On going issue with the condensation drain since installation last May"
steve K. marco island, florida May 24, 2022 "Salesman & installers were knowledgeable, and customer friendly."
mike P. naples, florida May 22, 2022 "All the tecks have done a good job keeping this lemon Lenox Ac running. Today after 8 years and a ten year warr parts and labor i have no ac. I am on my second coil, blower, etc and now no parts. The sales rep offered me no discount if i paid cash for a new unit. I will tell all my friends in Naples and social med. never buy a Lenox from service experts. The tecks have made dozens of visits to my home and it has been serviced twice a year and it still totally dead."
barbara O. cape coral, florida May 15, 2022 "Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."
edward H. naples, florida May 14, 2022 "This was the 3rd visit in several weeks A repair of 1 System, Installation of a New Advantage System and the Maintenance Service for the 1st System. Neither of the 1st Repair or New System actually worked and you had to come back (Cole) and fix both. Not good!!!!!!."
brad B. fort myers, florida May 12, 2022 "Octavius and Mark were both very friendly, professional and not pushy. They informed me about my system in a way I could easily understand."
paul R. bonita springs, florida May 12, 2022 "Thermostat went out. Not covered under warranty Cost $1,000 We have two zones. Thermostat came in and the second zone was not compatible For this thermostat?? I told them we had two zones, Your company put the second zone??? I dont think we should have to pay for the chip!!"
mary M. marco island, florida May 12, 2022 "3 technician came to my home, all were super nice. Unfortunately the first 2 guys were able to program the monitor and it kept malfunctioning. The 3 rd guy came and replaced the monitor and got the system working efficiently."
ned G. naples, florida May 10, 2022 "Octavios was very knowledgeable and had our thermostat linked to the internet quickly. He was friendly and even showed me a feature that I wasnt using."
rhonda H. fort myers beach, florida May 09, 2022 "Kyle was great. He was very professional and helpful. He called me ahead of time to inform me of his ETA, and did a great job with the system maintenance. Can I request him next time?"
bob L. fort myers, florida May 01, 2022 "The 2 techs, especially Jimmy, were great. Polite, professional, VERY competent."
william N. naples, florida April 30, 2022 "Horrible service! Poor communication of the staff and the office and workers showing up late, not having the necessary ladder and then wasting time instead of addressing the problem. The office then told me they would have a tech out soon when they freed up from another assignment. Four hours later, a different tech showed up and STILL DID NOT HAVE THE NECESSARY LADDER. and then wanted to charge us $149 for a chemical cleaning of the blockage. First, I would have thought this was part of the service agreement and, if not, $149 for small amount of chemicals is ABSURD. Based on all this frustration and aggravation, I am considering changing service providers when my agreement expires in the Spring"
berdie H. cape coral, florida April 28, 2022 "The Service Experts technician was on time, was very knowledgeable, and took completely took care of the problem. We are very happy with the service provided."
jane L. naples, florida April 27, 2022 "The techs were very friendly and gave tips as to the care of a/c"
don L. marco island, florida April 27, 2022 "We had to reschedule your techs arrival time due to van problems."
jeff S. cape coral, florida April 27, 2022 "Tried to pressure me to spend $21k on a whole new system even though it wasn't needed."
michelle S. naples, florida April 26, 2022 "Service was expedited as needed due to air conditioner failure and age. The service provided was extremely thorough with much attention to detail. Mark N., his partner, Darien W. and John R. all worked relentlessly to get everything up and running for me in an extremely professional manner."
carol B. fort myers, florida April 26, 2022 "Both guys were awesome and clearly knew what they were doing!"
paula C. marco island, florida April 25, 2022 "KYLE the tech did an a great job servicing my unit as requested. Fine young gentleman. The sales rep went from the date on unit and said it all needed replaced. Like a bald tire about to have a blow out!!! NOT true as I had it checked out the very next day and it is all working fine. Does NOT need replaced. If the problem was bad last year why did the previous owner NOT have to replace. Will NOT be using you services ever again. The advantage Plus plan may sound good to some but its NOT a good deal when you pay $15,000 to $22,000 . That is what the $183.99 adds up to in 7-10 years. I just replaced a unit in WV for full house for $10,000"
thomas M. naples, florida April 21, 2022 "The last two technicians were excellent. I cannot say the same for the initial A/C installer. The last two techs fixed those things that were omitted by the installer."
dennis P. marco island, florida April 20, 2022 "The technician carefully explained each step in his process, including checking the UV bulb which had been disconnected."
ken F. fort myers, florida April 16, 2022 "Apparently it was a tough job, but your people persisted and solved the problem. I was, though, very surprised by the high cost ($500+ to clear blocked drain line)."
elizabeth A. naples, florida April 16, 2022 "Technician was on time. Good communicators. Respectful & knowledgeable."
lois/leroy L. naples, florida April 15, 2022 "Air conditioner still runs constantly and never catches up with the outside temperature and in the cccoer months we have the same problem with not enough heat. This A/c is not working and I want it replaced. Last month my electric bill was almost double the regluar amount due to excess amount of the unit running with little effect. PLEASE COME AND REPLACE IT."
mrs. roy R. ft myers, florida April 15, 2022 "My only complaint was with Chris in the billing department. I phoned 2 days in a row and never got a return call. Jeff the young man that scheduled the appointment and Mike our repairman were stellar!"
tim T. naples, florida April 14, 2022 "Ask salesman for quote on new system. Never got back to me. Enough said"
lori G. cape coral, florida April 13, 2022 "Jimmy was efficient, polite and explained the scope of the work he completed."
diane A. naples, florida April 11, 2022 "Overall, I was very dissatisfied with your service as I needed to call technicians back 4 times (3 different technicians, as one came twice). I said from the first time I called that we thought the problem was with the thermostat since it kept disconnecting from the internet causing the unit to run as it thought the temperature in the house was warmer than it was, but apparently only until the 3rd technician did they agree. The first technician said there was nothing wrong, when clearly there was, so we had to immediately call to have someone come out again. Jimmy, the 2nd technician found that a capacitor was bad which he fixed, but that turned out not to be the only problem, as I told him it didn't explain the internet issue. We then had a 3rd technician come and after we explained everything again, he agreed that the thermostat was most likely the problem. But now we had to wait until you got a new thermostat from Lennox and then install it, when it could have been done the first time we called. Because of this, I am sure my FP&L bill will be exorbitant since I had to keep the unit running while we waited for each technician to come out (because if we reset the system with the breaker, the problem would go away for a couple of days and you wouldn't be able to make a diagnosis) and then we had to wait a couple of days for a new thermostat. You were very responsive to getting technicians out quickly, and Jimmy was very helpful by finding the bad capacitor and then later explaining features of the new thermostat which he installed, but overall it was a very frustrating experience."
ravi R. fort myers, florida April 09, 2022 "Adam and his team was excellent. They did fantastic job."
andy V. naples, florida April 09, 2022 "Service people were great, very responsive, disappointed with service agreement does not cover IV bulb replacement"
donna R. cape coral, florida April 08, 2022 "Technician showed up on time and gave a call before his arrival. Technician was pleasant and informative. Also signed me up for future maintenance."
edward holden H. naples, florida April 08, 2022 "Provided good summary of current equipment problem and both repair and new program content and pricing."
michelle W. estero, florida April 07, 2022 "My technicians were polite and professional and answered all of my questions"
eric A. naples, florida April 07, 2022 "The techs were here quick and had it under control in a timely fashion!"
john R. naples, florida April 06, 2022 "Aggressive salesman tried to sell me a new 10k a/c unit I didnt need when all that was wrong was a blocked drianage pipe. Very common"
jess B. bonita springs, florida April 03, 2022 "I thought Jason was very professional. I did notice that he failed to turn the UV lights back on in one unit. What I did not appreciate was your sending a salesman with the tech when only a tech was requested."
gail N. ft myers, florida March 29, 2022 "I was told my fluid level was low & that indicated a leak somewhere. The low level was not replenished. I was told they would not do that because it would be a waste because of the leak. I feel that this really put me at a disadvantage in my effort to extend my A/C as long as possible. I don't expect you to refill the fluid daily,weekly or even monthly. But I do expect the level to be checked during my twice yearly inspection & for the fluid level to be added to at that time. At this point I feel that I'm being railroaded into eventually needing to replace my entire A/C system. My system is 7-8 yrs. old and was bought & installed by you. I have consistently bought your maintenance program for twice a year inspections."
alejandra M. fort myers, florida March 28, 2022 "Kyle was informative and eficient during a maintenance call. Also had a sales call and found both Mark and Octavius to be knowledgeable. Thanks!"
william S. naples, florida March 26, 2022 "Mike identified the problem very quickly .And he was very nice and friendly."
leigh S. alva, florida March 26, 2022 "Kyle was great! He was thorough, explained his process to me and even cleaned up the loose insulation that fell out gNome other tech has ever bothered to do this)."
ken F. fort myers, florida March 25, 2022 "The two people who came were friendly, courteous, professional, and happy to explain things and answer my questions."
joseph P. fort myers, florida March 24, 2022 "Tech Jimmy was great. polite and had the answers with the solutions"
wendy S. naples, florida March 20, 2022 "Both times maintenance men have come out they have had to come back to fix issues"
tom K. fort myers, florida March 19, 2022 "I observed his work. He worked thru a process which gave me confidence he was not skipping steps."
alison F. fort myers, florida March 18, 2022 "technician was great. Sales person was horrific - double booked my appointment, lied about timing, physically touched me , had to wash his hands twice in my home. Was sappy solicitous to me when I called him on his behaviors- it was a nitemare. On top of it I had to write a check and never got appropriate paperwork for maintenance completed."
ned G. naples, florida March 14, 2022 "The two servicemen made our emergency call in less than an hour."
melissa R. naples, florida March 09, 2022 "All of the technicians Daren, John, Antonio, Mike and a new technician in training, that came to install the new units were very professional helpful in explaining everything, and considerate."
carolyn M. n ft myers, florida March 08, 2022 "Jimmy and Kyle (separate visits) both did a good job...they are personable, courteous and helpful."
barbara vasterling V. fort myers beach, florida March 08, 2022 "I have been with your company going on 30 years & have found the service people friendly,courtious & knowledgeable."
geri G. ft myers, florida March 06, 2022 "Adam and Austin (A&A team) explained everything that was going to be done. They were very professional and nice."
richard P. naples, florida February 25, 2022 "Kyle was pleasant and efficient. He did his job quickly."
susan W. e. englewood, florida February 24, 2022 "I felt they responded quickly and thankfully kept sending technicians until they sent Jimmy to get the job done."
david daugherty D. naples, florida February 22, 2022 "Robert came in and addressed my problem asap. Put in the new filters and was very efficient. Thank you."
brett G. fort myers, florida February 17, 2022 "Because the tech took the time to explain the thermostat"
nicholas B. fort myers, florida February 11, 2022 "Very efficient and fast installation. No mess and took preventive measures not to make a mess. Great job!"
christophe H. ft myers, florida February 09, 2022 "James was able to recognize our problem quickly. He showed us that we had a second circuit breaker in our attic and that was preventing the a/c getting power. Many thanks."
gary V. fort myers, florida February 08, 2022 "Robert G was very conscientious and did a great job replacing the condenser motor."
charlene M. marco island, florida February 08, 2022 "Darien went way out of his way to find a leak in my compressor when he installed a new water heater. He went back to Naples for a new part and it is all great now. An hours job took him almost 3/4 day. He is an asset to your company!"
sarah C. naples, florida February 08, 2022 "Very expensive EAC filters ordered. Hope they do reduce allergens and dust."
charlene M. marco island, florida February 07, 2022 "Very professional, friendly, cared about what they were doing. Helpful with questions I had. Let me know when they were coming."
cheryl S. fort myers, florida February 05, 2022 "Robert Getchell was prompt, friendly, and I would like him to come back to service my unit."
linda G. fort myers, florida February 02, 2022 "Very polite, patient, and helpful. Thank you all so much."
jeff W. e. englewood, florida January 30, 2022 "This particular service call was our 5th person to work on this problem with our Fujitsu split system that is not yet 3 years old. He was amazingly thorough, patient and knowledgeable. But you all should have sent the knowledgeable person first. What would have happened if you have ordered the control panel that the second call said we needed when Jimmy decided it was a completely different part we needed. Plus we have no idea how much the labor will be. We were told $700 for the control panel which is ridiculous for a system we use part time and is only 3 years old. It was your company that convinced us to install the Fujitsu not explaining that it might be hard to get parts and their technicians were not well trained for it. PLEASE NOTE THAT JIMMY WAS AMAZING. HE IS NOT THE REASON FOR THE LOWER SCORES. IF YOU HAD NOT DECIDED TO SEND HIM BEFORE GOING WITH THE OTHER TECHNICIAN'S RECOMMEDATIONS THEN MY SCORE WOULD HAVE BEEN CONSIDERABLY LOWER. Everyone was very nice and respectful."
adriaan D. cape coral, florida January 29, 2022 "The technician was great. Lennox has let me down and has turned me away from this brand"
dick L. ft myers, florida January 28, 2022 "The two men doing the job made sure that everything was done right."
leonard J. naples, florida January 28, 2022 "jimmy did a great job. On time. Really knew his job. Very polite."
angela C. naples, florida January 27, 2022 "I requested a new water heater on the phone with Dee and Jennifer who are both extremely kind and accommodating. Austin and Todd installed the new 50 gallon water heater in my home today and did a great job. Austin was very professional and respectful of our home. Thank you."
diane A. naples, florida January 27, 2022 "The technicians were extremely helpful and based on comments we made, provided great service."
thomas B. port charlotte, florida January 26, 2022 "The two technicians that performed my removal and install were absolutely amazing. They explained all the steps to me from start to finish. They worked perfficently to meet our needs as the home owner. I would 110% recommend the both of them to anyone who needs air service completed. The Service Experts experience was absolutely great, thanks!"
leonard P. bonita springs, florida January 26, 2022 "Very little details on what was included in the estimate ; Price was very higher then others"
jaron C. cape coral, florida January 23, 2022 "These guys were the best. Auston was the best tech so far."
pat R. bonita springs, florida January 22, 2022 "Professional, polite and worked the whole time. But could have run the system once the duct work was complete to make sure all settings were correct. We had to do that and make adjustments ourselves."
dr spees S. naples, florida January 21, 2022 "Octaviius seemed to really know his work. Alll went well. Hope to have him return to checking our A/C again. Question the salesperson with him since he "checked" our hot water heater without permission."
randy N. cape coral, florida January 20, 2022 "Octavious and Mark N arrived a little late but they had notified me that they were running late and made the new time, so that was fine. They were both friendly and knowledgeable and went right to work. They answered all my questions and explained their inspection process. All told it was a great visit and we can rest easy now that our system passed all requirements."
christie A. sanibel, florida January 20, 2022 "They went the extra mile to make this a safe installation for my health needs."
carol G. fort myers, florida January 19, 2022 "The guys (Gary and Kyle?) were very knowledgeable and friendly. Recommended things to watch for and potentially replace in the future. Let me know everything they were doing."
rosada H. ft myers, florida January 18, 2022 "The service personnel retuned my call in most reasonable time considering that the day was filled with extreme weather. Although the problem was not a plugged drainage line. They helped me to understand what the problem could be and their direction led me to the right service people. Thank you for that."
joe P. fort myers, florida January 18, 2022 "Very professional Extremely knowledgeable servicemen Polite and courteous"
lillian P. rotonda west, florida January 12, 2022 "Kyle was excellent very satisfied! I will request him going forward"
joe D. naples, florida January 05, 2022 "Service provided by the technician was excellent but the service appt was a disaster. Called on a Saturday an appointment between 12 and 2 no one showed up or called. Called back on Monday Appointment between 12 and two never received a phone called back at 145 to determine if someone was coming."
barbara S. naples, florida January 01, 2022 "The unit is not that old. My daughter understands there was a leak and the charge for adding R41oa and the search, which they did not find the leak. She wants to know how could the Capacitor needed to replaced already. I could not explain it to her."
mama's C. cape coral, florida December 19, 2021 "I was very satisfied with the timely response of the technician to our problem/concerns. Unfortunately, for the second time, I received a picture from our staff that our bathroom was left a mess from the debris that fell from the ceiling. As this was during our office hours, our staff then needed to take the time to clean up after him."
paris M. punta gorda, florida December 16, 2021 "Very professional workers, friendly, explained all details and did a great job. Cleaned up everything after."
jennifer B. fort myers, florida December 11, 2021 "He came promptly and cared enough to stay to make sure my house was cooling!"
tom C. bonita springs, florida December 11, 2021 "The technician was friendly and courteous and did a good job. He tracked mud onto our bedroom carpet however."
james C. lehigh acres, florida December 09, 2021 "Employee experienced knew his stuff. Very respectful. As far as Im concerned u can send him every time to do my maintenance."
joan L. naples, florida December 09, 2021 "Very pleased with the promptness and the professionalism of the technicians,"
chris W. naples, florida December 08, 2021 "Ronnie was on time, did a great job and explained shat he did!"
mary G. north fort myers, florida December 04, 2021 "Ronnie is very good. He listens to my thoughts on how well the system is running, if I have had problems. He is just easy to talk to and he does a very good job."
joan M. bonita springs, florida December 02, 2021 "Technician arrived on time, finished the job promptly and very neatly. He was altogether good to deal with."
richard W. ft myers, florida November 30, 2021 "I think you should only send a technical person for any maintenance on my AC unit!"
philip S. naples, florida November 26, 2021 "Ronnie was very friendly and helpful. That makes a big difference. I was also pleased when there was an emergency a few weeks before someone came out straightaway."
mr hildebrandt H. ft myers, florida November 23, 2021 "The technicians arrived early and they were most efficient."
edward E. marco island, florida November 23, 2021 "Jimmy Mathurin is always respectful and thorough in everything he does and offers good advise. He has been our go-to guy for quite some years."
lester larrabee L. naples, florida November 22, 2021 "Tech explained what he did and was very friendly"
cheri A. naples, florida November 18, 2021 "Our technician Octavius is the reason for the high rating"
dee J. bonita springs, florida November 18, 2021 "Everyone was very accommodating I appreciate that the service man had been here before."
joyce S. naples, florida November 17, 2021 "The 2 technicians were courteous, knowledgeable and respected my ideas"
bill C. naples, florida November 17, 2021 "Wrong diagnosis and drained the freeon out my unit unnecessarily"
ramon P. lehigh acres, florida November 16, 2021 "Jimmy was on time(as before). He performed his duties effortlessly and provided some education along the way. He was friendly to my son and even remembered him from before."
jenny B. fort myers, florida November 16, 2021 "Jason was great; just disappointed the problem couldnt be fixed!"
diana P. marco island, florida November 12, 2021 "They do a good job although I would like if they would clean up any grease that is left after theyre done."
hugh M. naples, florida November 11, 2021 "One of the technicians was rude and searched the unit without permision"
melanie K. naples, florida November 11, 2021 "The Technicians stayed till job was done. Communicated how to basically use new equipment."
connie M. fort myers, florida November 11, 2021 "Mark V and Octavious D were both courteous, knowledgeable, and explained things so I could understand. Both are 5 STAR!!"
jacob B. naples, florida November 09, 2021 "I want to talk to as supervisor - worst Experience ever - DO NOT RENEW MY CONTRACT"
al O. marco island, florida November 07, 2021 "Polite, efficient, answered all questions, wore covid mask"
robert I. estero, florida November 06, 2021 "Assume technical skills were good, but he was an hour late and lacked interpersonal skills his predecessors had."
nancy P. ft myers, florida November 04, 2021 "I am a long time cust0mer and I have never had the bad time I had with this service call. I am thinking about going to another provider. It is too hard to explain the whole thing but the service man didn't show up during the selected time and had some strange excuse. Did not seem to have a clue when I asked him to check the thermosat. etc. Sorry...but is was a bad day all around."
donna B. ft myers, florida November 03, 2021 "Knowledgeable, friendly, worked in a timely manner, respectful of home"
wayne M. naples, florida October 31, 2021 "On any survey, this is the highest rating I give because there is always room for improvement. I was very satisfied!"
patrice B. naples, florida October 28, 2021 "You were 2 1/2 hours late for a seasonal maintenance call. Our AC was working perfectly fine before the service and was not cooling after the service. You were scheduled to return the following day and never arrived. After spending 2 full days waiting for you we rescheduled for the following day and the the problem you created was finally corrected. The only reason I was generous with my rating of "3" was because your service has been fine in the past and the representatives on the phone are always pleasant."
ken F. bonita springs, florida October 27, 2021 "Jimmy is an outstanding service tech. Hes thorough, knowledgeable and personable. Always goes the extra mile and explains what hes doing."
ginger T. fort myers, florida October 27, 2021 "Tech lied. Told me something was bad when another company came out 5 minutes after and showed me there was nothing wrong with part. More interests in selling me things I didnt need vs fixing the issue. Left house with no ac, said I would get quote next day. Never got quote. Basically, as far as you knew, left me without ac for 2 days. Took me to call an follow up. Luckily the other company was able to not only get me the part needed, but was able to get me temporarily running until the part came in."
tom M. naples, florida October 22, 2021 "Octavias was great! Quick response. Very good at what He does! Knowledgeable and easy going. A pleasure to deal with. Thanks"
dan F. naples, florida October 22, 2021 "Our technician was knowledgeable and very professional. He was a pleasure."
robert M. n fort myers, florida October 21, 2021 "System works very well. Jason is great to work with."
dean C. bonita springs, florida October 18, 2021 "Quick response to emergency situation with failure of ac unit."
kristen G. fort myers, florida October 13, 2021 "Well kris in the office was super understanding and caring about the issues I had. She took the time to explain to me everything and fix the things that needed to be fixed."