What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will pay a trip charge and a diagnostic fee separately. A number of companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we think we can offer even more value by keeping them separate.

What Exactly Is a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this cost is the initial rate for delivering our technicians, equipment and expertise to your doorstep. If you would like to avoid trip charges in the future, you can explore joining one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to determine the root of a problem. For plumbing, this could include scoping. In HVAC repairs, it may involve examining the inside of your system. If you elect to use Service Experts Heating & Air Conditioning for the repairs, the diagnostic fee is rolled into the repair costs. However, you are charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work related to assessing the issue and working up a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee as it's included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Other plumbers and HVAC companies will charge one single fee for both the trip and the diagnostics. Rather than charging you for two services at once, we prefer two distinct fees. This enables us to price our services in the fairest available manner.

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