How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you probably read about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For complete instructions, go to Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to fix the problem and get it up and working again.

Indications of this problem include the following:
  • the thermostat not working in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

ATTENTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the thermostat has turned on while charging, shut it down and then turn it back on again, manually restarting the thermostat. Once it has completed the restart, plug it back in to complete charging. After about 60 minutes of charging, detach the Nest Thermostat and restore it to its base.

You should be good to go and this point, but again, for more elaborate instructions and information, visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please feel free to call us at 239-908-6991 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please contact Nest Support here.

Additionally, do not let this incident scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is actually saving money for you all hours of the day. When set it up appropriately, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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