Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Naples Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, steers sales, and provides direction to all staff and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve issues, and verify complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also completes installation and service on IAQ equipment and products, as well, and has the ability to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, objections, and billing questions with the highest measure of courtesy and professionalism to solve customer issues with a same-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, using company radio and pager policies, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also interacts with the customer to confirm the customer is aware of scheduled appointments, reply to questions, and to help resolve concerns. The Dispatcher strategically plans and routes the most appropriate technicians using established company guidelines.